iPhone replacement

Hi there, my 2 months old iPhone 15 pro broke, logic board failed. Local Apple Store decided to replace the battery logic board and cameras as well at the cost of 557gbp covered under warranty. My first issue about that I have noticed battery drains very quick after repair also back glass isn’t aligned properly which I have complained straight after repair and also I have discovered tiny chip to the screen glass. I did complained again and apple said they may fit the new screen or give me the replacement. Genius Bar staff said I will get replacement but have to wait couple days as the same model is not in stock. Will it be new mobile or refurbished one ? Thanks

iPhone 15 Pro, iOS 17

Posted on Mar 3, 2024 9:32 AM

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Posted on Mar 3, 2024 10:14 AM

Devices that Apple uses to replace warranty claims are refurbished by Apple. Most parts are new replacements. They have a warranty of 90 days or the balance of your AppleCare warranty, whichever is longest. I've had warranty replacements in the past. You cannot tell the difference between them or a brand new device. No need to be worried.

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Question marked as Top-ranking reply

Mar 3, 2024 10:14 AM in response to CriticalError

Devices that Apple uses to replace warranty claims are refurbished by Apple. Most parts are new replacements. They have a warranty of 90 days or the balance of your AppleCare warranty, whichever is longest. I've had warranty replacements in the past. You cannot tell the difference between them or a brand new device. No need to be worried.

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iPhone replacement

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