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We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
After getting the battery replaced in my current iPhone 11 at Best Buy some components failed in the phone. Best Buy said they would get me a replacement iPhone 11 which would be Apple certified refurbished and would be like new. Is this true and does Apple still refurbish iPhone 11's? Hope I wasn't just given a line and that is really true.
iPhone 11, iOS 18
You are getting good information from Best Buy.
Apple keeps an inventory of refurbished phones of older iPhone versions for use as service replacements, so they can usually replace a phone with the same model of iPhone, even if the original phone is 4-5 years old.
You may be surprised to see how "new" your replacement phone really looks.
Refurbished iPhone 11 from Best Buy
