My mother lives in another city and struggles with her iPad. Is there something I can setup on her iPad so that I can see what she is seeing? It is impossible to help her based on her descriptions of what she is seeing.
iPad 2, iOS 9
nutmeg71 wrote:
My mother lives in another city and struggles with her iPad. Is there something I can setup on her iPad so that I can see what she is seeing? It is impossible to help her based on her descriptions of what she is seeing.
iOS/iPadOS has no facility for remote control or remote management of the device.
The best that you can likely achieve at zero cost is to use FaceTime (or other communication platform) - and literally “talk-though” a problem; if you have similar hardware, and the same version of iPadOS installed, you should be able to work through a problem step-by-step.
When using FaceTime - and both devices are using iOS/iPadOS 15.1 or later - you can quite literally share and see whatever is on screen:
Make and receive FaceTime calls on iPad - Apple Support
Share your screen in FaceTime on your iPhone or iPad - Apple Support
If using older devices, your options are significantly more limited. For older devices with earlier versions of iOS/iPadOS, FaceTime does does not support screen sharing - and compatible third-party Apps may not be available.
nutmeg71 wrote:
My mother lives in another city and struggles with her iPad. Is there something I can setup on her iPad so that I can see what she is seeing? It is impossible to help her based on her descriptions of what she is seeing.
iOS/iPadOS has no facility for remote control or remote management of the device.
The best that you can likely achieve at zero cost is to use FaceTime (or other communication platform) - and literally “talk-though” a problem; if you have similar hardware, and the same version of iPadOS installed, you should be able to work through a problem step-by-step.
When using FaceTime - and both devices are using iOS/iPadOS 15.1 or later - you can quite literally share and see whatever is on screen:
Make and receive FaceTime calls on iPad - Apple Support
Share your screen in FaceTime on your iPhone or iPad - Apple Support
If using older devices, your options are significantly more limited. For older devices with earlier versions of iOS/iPadOS, FaceTime does does not support screen sharing - and compatible third-party Apps may not be available.
I've successfully used this app in the past:--> https://apps.apple.com/us/app/teamviewer-remote-control/id692035811
You can give it a try.
Regards
Giulio
Thanks for the idea Giulio, but $25/month is a bit much.
How can I remotely see what my elderly mother sees on her iPad?
