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Unable to import music into iTunes from an external CD drive

I recently updated MacOS 14.3.1


When I fist restarted, I iTunes a pop up window appeared asking something like, 'do you want to allow an external device to access media'


I clicked no


No I cannot import music into iTunes from an external cd drive. Error code appears 'Error occurred while converting the file 'song name'. An unknown error occurred (-54)


I can do this tedious drag and drop and manually rename way of doing it. the CD player and the CD's work.


How do I get back to this access request, as it seems like clicking yes would fix the problem


thank you


[Re-Titled by Moderator]

iMac 27″, macOS 14.3

Posted on Mar 3, 2024 3:29 PM

Reply
2 replies

Mar 6, 2024 11:26 AM in response to LedzianPA

Okay, I found a solution that worked for me.


  1. Head to the Apple menu > System Settings.
  2. Click Security & Privacy(for macOS Monterey and earlier) on the pane, or Privacy & Security(for macOS Ventura and later) on the left sidebar.
  3. Under the Privacy section, find and open Files and Folders.
  4. Locate the target app (Music) and click it to show the options.
  5. Tick Removable Volumes under the app to enable it to be accessed.




Mar 6, 2024 7:49 AM in response to LedzianPA

I have the same issue, iMac 27" recently updated to MacOS 14.3.1, and got the same pop up window 'do you want to allow an external device to access media' and clicked no. Now I can't import music into iTunes from my external Apple Superdrive and I get the same Error code (-54) message. I have tried multiple cd's and multiple drives with the same results. I even bought a new external drive and tried all of my USB ports. Each of the drives work for other programs and I too can drag and drop the music files to tediously get the files into iTunes.

I agree that getting back to the access request and clicking yes would fix the problem. Thank you .

Unable to import music into iTunes from an external CD drive

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