iCloud email keeps removing my email from the Mac Mail account settings page!

Hi! For as long as I can remember, on my MacBook Pro (2017) 13.6.4 (22G513) in Mac Mail in my iCloud email only (Google/Exchange/AOL/Yahoo are fine - yes I have a lot of email addresses!), the account stays but my email addresses in the Account Information section of the Mail Setting just disappear and I have to add them back in, otherwise I cannot send from them (screenshot attached). Sometimes it's after a few hours, sometimes a few weeks.


This has always been a nuisance, but since I added a custom domain email to iCloud that I use for work it's become completely aggravating--mainly because it will default my work reply emails to one of my personal emails without asking me :-/


Why does the system delete my iCloud email addresses like this? The account is active and online. Over the years, I've tried deleting and adding the iCloud account and numerous other things. Hoping there is a simple fix. It seems completely silly that my iCloud email is the one that is misbehaving in Mac Mail 😂


MacBook Pro 13″, macOS 13.6

Posted on Mar 6, 2024 4:04 PM

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Posted on May 14, 2024 10:14 PM

I have this issue as well. I tried adding all my iCloud addresses (iCloud, Mac, alias) in the hope that at least one would stay but no luck. Random as to how long it takes to disappear. Highly annoying. Hopefully Apple will fix soon.

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30 replies

May 18, 2024 12:50 AM in response to Em_1994

Hi @em_1994 sorry to hear you are dealing with your emails disappearing. This thread is not regarding individual emails disappearing but the iCloud email addresses inside of Apple mail settings disappearing and having to be manually added. I did have a circumstance of believing my individual emails had disappeared, and I found them… in Mac Mail (not iOS), I scrolled down to where my folders are, and there were several folders called “recovered” and they were all in there. It was mainly because I moved a lot of emails at once and the system couldn’t process them all, but it can happen for other reasons too. Hopefully it’s the same for you, if not, I’d encourage you to start a new discussion, since this thread is for a different issue. Best of luck to you! ☀️🙏

May 18, 2024 8:07 PM in response to MissSuperYellow

It’s actually all mail cross all my devices. I don’t have access to Mac or ps. I do everything from my iphone and occasionally on iPad. However this is a server issue that was confirmed by apple. I am glad your emails came back however mine is actually gone and it’s been a week and the engineers still have not corrected the problem. One issue is the apple server the second is the server is not synching correctly. As I was told by the engineer himself.

ps: it is a world wide issue look it up🤫

Have a great day!😬

May 19, 2024 5:16 AM in response to MissSuperYellow

Hi! I am wondering if any / all of us experiencing this issue also have Microsoft Exchange accounts synced into your Mac Mail Desktop Account (either active or inactive)? I had work Exchange accounts, and a couple of days ago, I deleted them since I hadn't used them for quite a while and didn't want to pay the renewal fees. Since then, I haven't had the issue of my iCloud email addresses auto-deleting from the Settings page... it's early days, and it might be just a fluke, but I thought I'd check in with you all to see if it's a commonality. Let me know! If it is, we may be a step closer to figuring this out for Apple (then we just need them to fix it!!!).

May 21, 2024 11:39 AM in response to MissSuperYellow

Give it more time, MissSuperYellow. Syncing activities as a factor is of interest, but I can tell you my Mail email settings can go days, even weeks, without issues, then have to be corrected every day or two for awhile. I do not have a Microsoft Exchange Mac Mail Desktop Account. Having a server app as an issue would probably drive me crazy. I do have two MacOS devices that have the disappearing email addresses problem, sometimes simultaneously, but most often not. The iMac never spontaneously corrects itself. The MacBook Pro, on a rare occasion does. The iPad and iPhones are unaffected.

May 21, 2024 3:01 PM in response to MissSuperYellow

@misseuperyellow you are right I been now 2 1/2 weeks without emails. My engineer is coming back tomorrow but apple has poorly executed this matter. 2 updates in the last week yet it has nothing to do with emails. People talk about how we should reserve the trees and only use only email, payments and so on yet how did this happen? There is another person she has not had access to her email since may 16. Not right I have years of emails that has to be recovered without we are sorry we don’t know what happened. Sorry won’t cut it. Only action will!

May 25, 2024 6:24 AM in response to Em_1994

Hi @Em_1994 - completely appreciate you are having a very difficult time with your inbox emails disappearing and address book issues, but to be clear the issues you have been sharing are not the issue we are having. Our inbox emails not are disappearing and we're not having issues with our address books. The issue that is thread is solely dealing with is on MacBooks and MacBook Pros with our iCloud email addresses disappearing from our Accounts page in Mac Mail OS (not iOS/iPhone/iPad/Safari). While I appreciate that it is all associated with Apple Servers, it is a separate issue and would be great if you could start your own discussion thread to avoid confusion. Thank you so much and have a lovely weekend!

iCloud email keeps removing my email from the Mac Mail account settings page!

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