my MacBook Pro touch bar and touch is repaired twice by my private extended insurance this is going to be 3rd time why apple not recall this Mac book pro M1 chip obviously there is a serious complain in the internet review what we should do to take customer care services attention
MacBook Pro (M1, 2020)
Adamtr79 wrote:
my MacBook Pro touch bar and touch is repaired twice by my private extended insurance this is going to be 3rd time why apple not recall this Mac book pro M1 chip obviously there is a serious complain in the internet review what we should do to take customer care services attention
Check your coverage
My Support - Official Apple Support
Apple Feedback Product Feedback - Apple
Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.
A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued in the future.
Call Customer Support (800) MY–APPLE (800–692–7753)
Contact the corporate office Contact - How to Contact Us - Apple
Adamtr79 wrote:
my MacBook Pro touch bar and touch is repaired twice by my private extended insurance this is going to be 3rd time why apple not recall this Mac book pro M1 chip obviously there is a serious complain in the internet review what we should do to take customer care services attention
Check your coverage
My Support - Official Apple Support
Apple Feedback Product Feedback - Apple
Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.
A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued in the future.
Call Customer Support (800) MY–APPLE (800–692–7753)
Contact the corporate office Contact - How to Contact Us - Apple
Touch Bar problem on MacBook Pro M1 chip
