My download of Apple watchOS 10.4 STOPPED during "preparing" and won't advance.

Download of apple watch 10.4 STOPPED during Preparing and won't advance. It is STUCK. What can I do? Can I cancel and start over?

iPhone has latest software. Watch is a Series 10XR



[Re-Titled by Moderator]


Apple Watch Series 5

Posted on Mar 7, 2024 3:58 PM

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Question marked as Top-ranking reply

Posted on Mar 9, 2024 1:03 PM

To Everyone who is having trouble with the download of Watch OS 10.4:


Apple Support states:

"Updating to watchOS 10 requires iPhone XS or later with iOS 17."

This is WRONG.

You can use several iPhone series to download Watch OS 10.4, not just iPhone Series XS.

I did it with iPhone Series XR. Others did it with Series 8 and other series.

Just RESTART (Turn OFF and then ON) your iPhone and Apple Watch.

Then use your iPhone to start the download, then put your watch on its charger.

It takes a LONG time and will APPEAR to get stuck on "Preparing the download"

Just leave it alone and let it finish the "Preparing".

Leave the room where the watch is being updated. Do NOT watch it.

It takes about 1.5 to 2 hours.

During this time the sliding horizontal bar on the iPhone does NOT MOVE.

Come back after 2 hours and it will be updated. If the watch face is dark, just touch it.

Hope this helps everyone with this problem.


Tom

148 replies

Mar 14, 2024 11:01 AM in response to tomac14

After I deleted the update on my iPhone in the Apple Watch app and rebooted it took about 45 minutes for the progress bar to move. It’s nearing the end. I would say just start it and don’t watch the Apple Watch update screen. By reading this forum three pages it jumped from 60% preparing to 85% preparing. Good luck and total BS we have this update troubles for what we have paid for these devices. iPhone 15pro max and Apple Watch series Ultra 2.

Mar 12, 2024 7:34 AM in response to Holtway

Sorry to hear that. it worked for me and several others on this Support form.

Be sure that you delete any previous downloads of Watch OS 10.4.

Be sure you Restart (Turn OFF and then ON) both your iPhone and your watch.

Other than that I don't know what to say.

Apple is rumored to come out with a new download for the iPhone shortly.

Maybe they will fix this download problem in that download.

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My download of Apple watchOS 10.4 STOPPED during "preparing" and won't advance.

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