Download of apple watch 10.4 STOPPED during Preparing and won't advance. It is STUCK. What can I do? Can I cancel and start over?
iPhone has latest software. Watch is a Series 10XR
[Re-Titled by Moderator]
Apple Watch Series 5
To Everyone who is having trouble with the download of Watch OS 10.4:
Apple Support states:
"Updating to watchOS 10 requires iPhone XS or later with iOS 17."
This is WRONG.
You can use several iPhone series to download Watch OS 10.4, not just iPhone Series XS.
I did it with iPhone Series XR. Others did it with Series 8 and other series.
Just RESTART (Turn OFF and then ON) your iPhone and Apple Watch.
Then use your iPhone to start the download, then put your watch on its charger.
It takes a LONG time and will APPEAR to get stuck on "Preparing the download"
Just leave it alone and let it finish the "Preparing".
Leave the room where the watch is being updated. Do NOT watch it.
It takes about 1.5 to 2 hours.
During this time the sliding horizontal bar on the iPhone does NOT MOVE.
Come back after 2 hours and it will be updated. If the watch face is dark, just touch it.
Hope this helps everyone with this problem.
Tom
Well I followed suit with everyone else, I tried again. When I got hung on the “preparing” stage I changed watch faces and the progress bar began to move and it updated… very odd but it worked.
Have you tried power cycling your watch? That worked for me.
hi. i had the same issue. iphone 11 pro max and apple watch 8. like many others, i had the “preparing” issue for two hours. eventually, rebooted both phone and watch. tried again an hour later and got “verifying”. took about another two hours and finally got a message that update to 10.4 completed. seems like this is a 17.4 issue imho.
I have finally installed 10.4.. having failed several times following all advice regarding removal and reinstalling.
removing all trace of 10.4, switching off, then on both my phone and watch I reinstalled, this time successfully..
good luck all
Apple just released iOS 17.4.1 for updating your iPhone.
In typical Apple fashion, it just says:
“This update provides important bug fixes and security updates and is recommended for all users.”
Maybe this update will fix the Apple Watch download problem of watch OS 10.4
Download this iOS update and see if fixes your watch updating problem.
Apple does not admit which "bugs" it fixes.
Please let us know if this fixes the watch update problem.
It’s most alike to be a bug, try to restart both the iPhone and the Apple Watch
This forum has a number of good suggestions for how to download Watch OS 10.4.
However, if none of these work for you, please let Apple know because this is an Apple problem.
Go to >> apple.com/feedback and leave a description of your problem.
Apple needs to know they have a problem for them to fix it.
I suggest you list it as an iPhone problem, not as a Watch problem.
Apple really needs to know about this problem.
And you can help by reporting this problem to Apple.
The more problem reports Apple gets, the more likely they are to fix it.
Add a watch face from the Face Gallery under “New Watch Faces,” and observe how the line gradually progresses.
"Leaving the watch for two or more hours isn’t a helpful suggestion as this interferes with actually using the watch and when people have rings to fill and streaks to maintain. "
Try doing it at night.
BTW, the download went relative quickly for me. It didn't take 1.5 to 2 hours.
My problem was with the "Preparing" which looked like it was not progressing.
This is what took a long time for me and several other people.
One commenter said he said that the "preparing" looked like it was stuck.
So he just let it continue and the watch was all updated when he got up the next day.
This forum has a number of good suggestions for how to download Watch OS 10.4.
However, if none of these work for you, please let Apple know because this is an Apple problem.
Go to >> apple.com/feedback and leave a description of your problem.
Apple needs to know they have a problem for them to fix it.
I suggest you list it as an iPhone problem, not as a Watch problem.
Apple really needs to know about this problem.
And you can help by reporting this problem to Apple.
The more problem reports Apple gets, the more likely they are to fix it.
Update was competed at about hour 2 after restarts of watch and iPhone. It might have completed on prior try if I had waited, but it was taking so long with no indication of progress.
This forum has a number of good suggestions for how to download Watch OS 10.4.
However, if none of these work for you, please let Apple know because this is an Apple problem.
Go to >> apple.com/feedback and leave a description of your problem.
Apple needs to know they have a problem for them to fix it.
I suggest you list it as an iPhone problem, not as a Watch problem.
Apple really needs to know about this problem.
And you can help by reporting this problem to Apple.
The more problem reports Apple gets, the more likely they are to fix it.
After 4 times restarting / removing upload ( suggested here )
- it finally updated ......
( but i lost a good night sleep )
My guess is Apple did something to improve the package
Extremely frustrating update -worst ever.
But at last I got 10.4
Apple qatch 7 , iphone 15 Promax
Nah bro, it works. Just start it and go to bed. Make sure you delete the update that is stuck first, then reboot and install from phone not the watch.
Apple is ignoring us about this problem.
Please report this problem to Apple until they fix it.
Send problem details to >>> apple.com/feedback
My download of Apple watchOS 10.4 STOPPED during "preparing" and won't advance.
