Apple Event: May 7th at 7 am PT

Videos are not loading

Videos that I recorded months ago are not loading up

iPhone 6s Plus, iOS 15

Posted on Mar 7, 2024 5:34 PM

Reply
1 reply

Apr 24, 2024 6:55 AM in response to abryll

If videos that you recorded months ago are not loading on your iPhone 6s Plus running iOS 15, there could be several reasons for this issue.


Firstly, ensure that your device has enough available storage space to playback videos. If your device's storage is full, it may struggle to load or play media files properly.


Additionally, check if there are any software updates available for your device. Sometimes, updating to the latest version of iOS can resolve compatibility issues and improve performance.


If the videos were recorded using a specific app, make sure that the app is up to date. Developers often release updates to address bugs and improve app functionality.


If the videos are stored in the Photos app, try restarting your device and then reopening the Photos app to see if the videos load properly. Sometimes, a simple restart can resolve temporary glitches.


If the issue persists, try accessing the videos from a different device or using a different media player app to see if the problem is specific to your iPhone or the videos themselves.


If none of these steps help, consider contacting Official Apple Support for further assistance. They can provide personalized support and troubleshooting steps to help you resolve the issue.


Videos are not loading

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.