After Sonoma 14.4 update USB hub not working on MacBook

I have my MacBook (MacBook Pro 16 M2 Pro) connected to my monitor (Gigabyte M34WQ 34 Inch IPS Ultrawide WQHD (3440 x 1440)) via a thunderbolt 3 cable.

I have my keyboard and mouse connected to the USB ports in my monitor.


After updating, my keyboard and mouse are no longer being detected on my MacBook.

Before updating, it was working fine.


I can't find anything online about this issue


Can anyone help?


thanks


[Re-Titled by Moderator]

MacBook Pro 16″, macOS 14.4

Posted on Mar 8, 2024 5:39 AM

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Question marked as Best reply

Posted on Mar 10, 2024 12:06 AM

I have the same issue with my MacBook Pro M2 Max 64GB RAM and monitor Dell U3219Q; none of the USB peripherals connected to the Monitor's USB hub work.


On the contrary, all peripherals work fine when I attach a Windows computer to the Dell Monitor. In addition, I check every USB peripheral by attaching them directly to the Mac, and of course, they are working.


I rebooted the Mac and detached the power plug from the Monitor, trying any configurations or sequences of rebooting as possible. Nothing is working since the update to Sonoma 14.4


Please, Apple, jump in and fix this issue soon.

104 replies

Mar 14, 2024 1:44 AM in response to snowwwwwyx

I'm encountering a similar issue and have tried troubleshooting it with two Mac models:


  • MacBook Pro 14-inch, 2023, Apple M2 Pro and 32 GB RAM, running Sonoma 14.4.
  • MacBook Pro 16-inch, 2023, Apple M2 Pro and 32 GB RAM, running Sonoma 14.4.


I'm utilizing a Dell P2720DC monitor, which typically functions flawlessly when connected to the Mac via USB-C Thunderbolt. However, ever since updating to Sonoma 14.4, the USB-HUB on the monitor appears to have ceased functioning properly, that is, no USB device connected works anymore.l



I tried the best answers from the community but nothing works for me.

May 3, 2024 1:53 PM in response to FloridaUser2024

Thank you!!! The answer from FloridaUser2024 helped me. 14.4.1 on Macbook Pro 13".


FIX:

----

  1. Unplugged power going into my hub.
  2. Unplugged hub from Macbook USB-C port.
  3. Restart Macbook. It suggested I'd restarted to fix a problem and offered to re-open applications. I declined.
  4. Plugged hub into USB-C port.
  5. Connected devices now recognized.
  6. Plugged power back into hub, Macbook charging, devices remain connected.


Hope this helps others.

Mar 25, 2024 2:09 PM in response to 6x6

My Mac mini M1 running Sonoma updated to 14.4.1 did not fix the USB problem. All the fixes that I see talk about settings that are not in my Mini. I have rebooted, power cycled the dock with the USB hub and used every expletive I know and the only way the UB speakers will work is plugged directly into one of the two USB ports on the Mini.

Mar 11, 2024 10:56 AM in response to snowwwwwyx

I have a similar problem. I have MacStudio and after updating to Sonoma 14.4, the hub in Dell u4919dw to which I connected the keyboard, mouse and sound card does not work. Interestingly, when I connect a mouse and keyboard to the rear USB-A ports, it doesn't work either. The sound card connected to the rear USB-A port works properly. If I want to connect a keyboard and mouse, I have to use an external hub connected to the USB-C port. Does anyone have an idea to solve this problem?

Mar 13, 2024 4:03 AM in response to snowwwwwyx

Having the same issue, but with the 2020 11” iPad Pro with the USB-C port. After the 17.3 iPadOS update, the iPad will no longer charge. I went as far as buying a genuine Apple charger and cable from the Apple store - no change.


I can connect the iPad Pro to my MacBook Pro M1, which I HAVE NOT updated, and the iPad will charge plugged into the MacBook Pro.


Thanks for the heads up! I will not update to Sonoma 14.4. They definitely broke something!

After Sonoma 14.4 update USB hub not working on MacBook

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