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After Sonoma 14.4 update USB hub not working on MacBook

I have my MacBook (MacBook Pro 16 M2 Pro) connected to my monitor (Gigabyte M34WQ 34 Inch IPS Ultrawide WQHD (3440 x 1440)) via a thunderbolt 3 cable.

I have my keyboard and mouse connected to the USB ports in my monitor.


After updating, my keyboard and mouse are no longer being detected on my MacBook.

Before updating, it was working fine.


I can't find anything online about this issue


Can anyone help?


thanks


[Re-Titled by Moderator]

MacBook Pro 16″, macOS 14.4

Posted on Mar 8, 2024 5:39 AM

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Question marked as Top-ranking reply

Posted on Mar 8, 2024 8:16 PM

I had the same issue with an LG monitor connected by USB3 -- the mouse plugged into the USB hub on the monitor didn't work after the 14.4 upgrade.


Rebooting, reconnecting wires, etc, didn't help.


However, this worked:


  1. System Settings->Privacy&Security->Allow accessories to connect->Ask every time
  2. Turn off monitor (at the wall is best) and disconnect it
  3. Reboot
  4. Reconnect the monitor then turn it on.


At this point I got a popup asking if I agreed to the assessory and I answered yes. Since then the mouse works fine. Hopefully it will stay that way.

109 replies

Mar 31, 2024 12:42 AM in response to snowwwwwyx

Not only will my Mac no longer recognise peripherals, it also won't accept power via any of the adapters I have tried. I now have to choose between getting charge and, just for examples, backing up, having a monitor, or connecting to ethernet. This simply has to be the worst update to any system that I have ever experienced!

Apr 7, 2024 11:32 PM in response to snowwwwwyx

Good grief ! I didn't have a problem before with 14.1 but now after installing 14.4.1, my M2 MacBook Air no longer recognises my keyboard attached to the hub on a Dell U3219Q display connected by USB-C, even after multiple reboots. I didn't have a problem with 14.4 so instead of fixing the problem, 14.4.1 seems to have created the problem for me !


[Update - so looks like the problem has to do with the "allow accessories to connect" setting. I had to change the setting to "Ask Every time" so that the next time I connected the monitor, I had to give it permission for it to connect. After that I changed the setting back to "Ask for new accessories" and it continues to work even after unplugging the monitor and plugging it back.


I have one bluetooth and one USB keyboard so it's possible that immediately after upgrading to 14.4.1 I had answered "no" to allowing the USB keyboard to connect. Alternatively, Sonoma 14.4/14.4.1 has trouble keeping track of devices that have been connected through a hub and forgot that I had already approved the keyboard before the upgrade. ]

May 29, 2024 5:41 AM in response to snowwwwwyx

I was having the same issue after upgrading to 14.5. No usb-c hub device was even recognized. I also did not see "Allow accessories to connect" option. What I discovered was when I opened parallels Desktop and had a windows VM running and I plugged the USB-C Hub in. I would then get the option to use the hub on my mac or windows. I choose mac and it works fine. Hoping they will fix this in 15 but for now I have a work around. Hope this helps.

Mar 14, 2024 1:44 AM in response to snowwwwwyx

I'm encountering a similar issue and have tried troubleshooting it with two Mac models:


  • MacBook Pro 14-inch, 2023, Apple M2 Pro and 32 GB RAM, running Sonoma 14.4.
  • MacBook Pro 16-inch, 2023, Apple M2 Pro and 32 GB RAM, running Sonoma 14.4.


I'm utilizing a Dell P2720DC monitor, which typically functions flawlessly when connected to the Mac via USB-C Thunderbolt. However, ever since updating to Sonoma 14.4, the USB-HUB on the monitor appears to have ceased functioning properly, that is, no USB device connected works anymore.l



I tried the best answers from the community but nothing works for me.

May 3, 2024 1:53 PM in response to FloridaUser2024

Thank you!!! The answer from FloridaUser2024 helped me. 14.4.1 on Macbook Pro 13".


FIX:

----

  1. Unplugged power going into my hub.
  2. Unplugged hub from Macbook USB-C port.
  3. Restart Macbook. It suggested I'd restarted to fix a problem and offered to re-open applications. I declined.
  4. Plugged hub into USB-C port.
  5. Connected devices now recognized.
  6. Plugged power back into hub, Macbook charging, devices remain connected.


Hope this helps others.

Mar 25, 2024 2:09 PM in response to 6x6

My Mac mini M1 running Sonoma updated to 14.4.1 did not fix the USB problem. All the fixes that I see talk about settings that are not in my Mini. I have rebooted, power cycled the dock with the USB hub and used every expletive I know and the only way the UB speakers will work is plugged directly into one of the two USB ports on the Mini.

After Sonoma 14.4 update USB hub not working on MacBook

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