After Sonoma 14.4 update USB hub not working on MacBook

I have my MacBook (MacBook Pro 16 M2 Pro) connected to my monitor (Gigabyte M34WQ 34 Inch IPS Ultrawide WQHD (3440 x 1440)) via a thunderbolt 3 cable.

I have my keyboard and mouse connected to the USB ports in my monitor.


After updating, my keyboard and mouse are no longer being detected on my MacBook.

Before updating, it was working fine.


I can't find anything online about this issue


Can anyone help?


thanks


[Re-Titled by Moderator]

MacBook Pro 16″, macOS 14.4

Posted on Mar 8, 2024 5:39 AM

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Posted on Mar 8, 2024 8:16 PM

I had the same issue with an LG monitor connected by USB3 -- the mouse plugged into the USB hub on the monitor didn't work after the 14.4 upgrade.


Rebooting, reconnecting wires, etc, didn't help.


However, this worked:


  1. System Settings->Privacy&Security->Allow accessories to connect->Ask every time
  2. Turn off monitor (at the wall is best) and disconnect it
  3. Reboot
  4. Reconnect the monitor then turn it on.


At this point I got a popup asking if I agreed to the assessory and I answered yes. Since then the mouse works fine. Hopefully it will stay that way.

109 replies

Mar 22, 2024 11:44 AM in response to snowwwwwyx

Phew!! Upgraded to 14.4 after reading all this. I suspect that because both my docks are Thunderbolt, I made out okay. I'm using a U3224KB Dell Monitor with a built in Thunderbolt dock and I have a OWC 96W Thunderbolt Dock going to the Thunderbolt through port and it is working as is my iLok dongle with Pace copy protection that is also reported to be an issue. Hope this helps.

Mar 25, 2024 2:09 PM in response to 6x6

My Mac mini M1 running Sonoma updated to 14.4.1 did not fix the USB problem. All the fixes that I see talk about settings that are not in my Mini. I have rebooted, power cycled the dock with the USB hub and used every expletive I know and the only way the UB speakers will work is plugged directly into one of the two USB ports on the Mini.

Mar 26, 2024 12:14 PM in response to atomheart4

I tried one of the hard drives on my 2023 MacBook Air 14.2.1 and plugged directly into the computer it did not show up. Plugged it into a USB Hub and it did show up. So too k the usb hub and hooked that up to the MacBook Pro and the hub showed up. I have the settings set to ask to add any external device right now. But plugging the same hard drive into the usb hub and nothing. Reboot and nothing. This is insane. I need the hard drives to be connected to my MacBook Pro some how. So I took the only Apple thunderbolt cable I have and plugged the hard drive into that and it showed up right away. Are USB-C cables no longer compatible? Really?

Apr 18, 2024 3:48 PM in response to snowwwwwyx

Same issue here - running two Dell monitors and also have a KVM...


The Mac won't recognize the external monitors through the KVM now....


Love my MAC but this has to be fixed - 3 windows comps hooked up and they are working fine. Even after the USB hub update the monitors still can't be seen. Using an Iogear 1944 KVM connected to pluggable usb hub to turn the thunderbolt connect to 2xdisplay port outputs....worked fine for years until the last update that broke everything

Apr 30, 2024 12:23 AM in response to snowwwwwyx

This is a f**ing nightmare.

Since the upgrade, my usb-c hub still works when connected to the M2 macbook Air.

The power goes in, the additional screen works fine via HDMI.

BUT... the Apple USB2 keyboard is not recognized anymore. So I've tried connecting it via an Apple USB-C <=> USB2 adapter and even there it doesn't work!!

I've tried all the suggestions and... it worked, twice! For example yesterday, miracle, things worked. And this morning, not anymore. I don't manage to find out what changed, but today I tried many different procedures again and it won't recognize the keyboard anymore.

This is so annoying that an upgrade creates such issues.

Apple, post a fix NOW!!!

May 29, 2024 6:18 AM in response to Tim_Voight

Tim,

Thank you for the information and actually talking the "hit" on this problem. I had issues with 4.4 & 14.4.1 with two hums on a MacBook Pro M1 and have been holding off on the latest update. If Apple would incorporate a roll-back solution I'd go to 14.5 today and hope I don't have any issues. Now 15.0 is looking like the next upgrade here. I'm not about to fix something that's not broken. :-(

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After Sonoma 14.4 update USB hub not working on MacBook

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