iPhone 11 Pro stuck in a boot loop after iOS 17.4 update

iPhone 11 pro user here!

Last night, my phone prompted me to update to the latest iOS 17.4. What should have been a fairly simple process absolutely ruined my evening.


My phone told me halfway through the update that I needed to connect it to a computer to finish updating. No big deal, but it continued to crash mid way during the forced update. I was on with Apple support during the duration of this process, and they advised me to restore it as a last resort. Which I did, and it STILL would not follow through with finishing the update.


Now, all my phone does is flash the Apple symbol on & off.



[Re-Titled by Moderator]


The consensus from the Apple Support team was that something internal was wrong with my phone, and I needed to send it in for repair. This update literally malfunctioned mid-update and has disrupted something internally for my phone to no longer work.


Has this happened to anyone else?

iPhone 12 mini, iOS 14

Posted on Mar 8, 2024 9:06 AM

Reply
Question marked as Best reply

Posted on Mar 12, 2024 3:36 AM

Exactly the same thing happened to me! After speaking with customer support, I took the devise into Apple and went through the same process with the same outcome. My iphone 11 pro was perfectly fine before the update. Has anyone had a response from Apple?

24 replies

Mar 31, 2024 4:05 PM in response to hayleaMorgan

hayleaMorgan wrote:

The consensus from the Apple Support team was that something internal was wrong with my phone, and I needed to send it in for repair. This update literally malfunctioned mid-update and has disrupted something internally for my phone to no longer work.


That's not how software updates work.


Rather something was wrong before and the new update exposed it.


Imagine you have a bad location in memory that had previously been unused but is now used to store something important.


You won't experience any issues until the bad memory location holds something important.

Apr 14, 2024 7:55 AM in response to hayleaMorgan

Same thing happened to me! I have an iPhone 13. It wouldn't update overnight while on the charger, so I had to choose "update now" when I got up yesterday. All was fine and I had no issues until this morning when it randomly showed the spinning wheel thing for a few minutes, then the apple logo appeared. It's been stuck in a loop. After trying all the things and even contacting support online, I now have to take it to the apple store.

iPhone 11 Pro stuck in a boot loop after iOS 17.4 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.