Gmail on Macbook air 13 and Google all missing

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Level 1

4 points

Gmail on Macbook air 13 and Google all missing

I have 2 gmail accounts. Both Gmail account folders are empty. This involves 5 years of emails.emails).

I checked and both Google mailboxes are empty as well. I am the only one who has access to my laptop. This happened shortly after updating to Sonoma 14.3. Whenever I deleted an email it would go to Archive and when I tried to delete from archive it would reappear in Archive. I mostly use the mousepad and worried that I might have hit the wrong option. Is this a simple fix? I would truly appreciate help in a form that this senior lady would be able to handle.

MacBook Air 13″, macOS 14.3

Posted on Mar 9, 2024 9:33 AM

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Answer 1

Mar 9, 2024 12:38 PM in response to Bonnie470

Bonnie,

The fastest thing to try would be to:

Delete both Gmail accounts in Apple Mail
Add one account back into Apple Mail (and see if it populates with your emails)
Add the other account back into Apple Mail

This Apple Support article describes how to delete an email account: Remove or temporarily turn off email accounts in Mail on Mac - Apple Support

This Apple Support article describes how to add an email account to Apple Mail: Add email accounts in Mail on Mac - Apple Support

Please let us know if this helps.

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Answer 2

Bonnie470 Author

Level 1

4 points

Mar 10, 2024 9:03 AM in response to Bonnie470

I have discovered all mail is in Archives but when I refiled them in the correct folders they are still shown in Archives. I messed with mailbox behaviors and unsure what the proper settings are. I only use these for personal use. Where can I go for mail for "dummies" as not always sure of the proper terms.

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Gmail on Macbook air 13 and Google all missing

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