Replaced battery but maximum capacity still the same % and showing service

Today i went to change my battery at an authorized apple reseller as it was degraded to 73% and really swollen , i went to an authorized apple store i felt very safe . i left the phone and after 2 hours i go get it and its changed i can tell because i dont see the phone swollen up beacus of the battery i open the battery settings and general to see if the part is a genuine apple product but i see the same old statistics, 73% and service needed . i went back and they told me the programming was not done properly since the iphone was locked , i unlcoked the iphone and after a few hours they called again , they told me they could not fix the problem as my iphone was recently updated to ios 17.4 and they said this version does not allow updating the maximum capacity option they told me i have 90 days warranty but i did not get a document and the place is 3 hours drive away . i am very disappointed and confused by this as the battery is not performing well and i was expecting to verify the battery was changed properly as this was an authorised apple reseller

iPhone 12

Posted on Mar 9, 2024 12:29 PM

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Mar 10, 2024 9:10 AM in response to antoniox01

Your situation is not going to improve until the phone is serviced correctly.


they told me they could not fix the problem as my iphone was recently updated to ios 17.4 and they said this version does not allow updating the maximum capacity option


I asked about this at the local Apple Store here and they said this information was not correct....and that they had already installed new replacement batteries in iPhones that had been updated to iOS 17.4 with no issues at all.


Try another Apple service shop. You can find a list of authorized shops in your area using this link:


Find Locations


Apple normally sends out a survey to users who have taken products in for service. You would want to provide complete details on your experience so something like this can be avoided in the future.




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Replaced battery but maximum capacity still the same % and showing service

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