Unable to complete Touch ID enrolment on (MacBook Pro 2018 A1989)

Aleksandr_Dolgov wrote:

When I click on "add fingerprint" I get "Unable to complete Touch ID enrolment" error which then turns into "Touch ID" enrolment was interrupted ".

https://discussions.apple.com/content/attachment/ee7c6824-2204-4415-8628-eaede3f638a8

https://discussions.apple.com/content/attachment/e90b850d-91f9-4ee2-a0d2-124ca41cf897•

Device: MacBook Pro 13-inch, 2018, Four Thunderbolt 3 Ports, with Touch Bar, A1989

I have tried:

restart (multiple times)

• installed latest OS (Sonoma 14.4)

• Reset PRAM (multiple times)

• Reset SMC (multiple times)

• started in safe mode

• ran self diagnostics (ADP000 no errors)

Now I have no idea what to do, please help :(

Sounds like the TouchID sensor is failing....

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple for support and service - Apple Support