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Apple Watch update 10.4 stuck at Preparing

I have an ultra 2 and for the latest 10.4 update it is stuck at "preparing". I have tried the following solutions -

  1. Delete update data and download and install again.
  2. Restarting Apple watch and iPhone.
  3. Updating from watch and iPhone both.
  4. I have sufficient storage for the watch as it is 64 Gb.
  5. Watch is charged over 50% and connected to the charger as well.
  6. iPhone is updated to ios 10.4 and has all its apps updated as well.
  7. Unpair and Re-pairing my watch and phone.

Non of the solutions worked for me. Any possible solution for this?


[Re-Titled by Moderator]

Apple Watch Ultra 2, watchOS 10

Posted on Mar 12, 2024 12:24 AM

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Question marked as Top-ranking reply

Posted on Apr 12, 2024 5:51 AM

Have the same issue. Losing 100% charge in few hours and update stuck at preparing

106 replies

Apr 12, 2024 9:30 AM in response to pete5677

I’ll add to the pile… done the whole deleting thing, restart phone, restart watch… same result multiple times.


This is just as bad as Windows’ update last year that required manual partition expansion! Don’t be like Microsoft and wait months to address it or leave users to figure it out first! (lol… as if Apple reads this stuff)

Apr 12, 2024 2:26 PM in response to devansh09

I'll add to this dumpster pile! My watch died during the night while wearing it even though it was at 100% when I went to bed. It has always been between 78-85% each morning but was dead. Recharged to 100%, worked out and an hour later battery was down to 10%. Tried to update to 10.4 and it stuck at "preparing". I deleted the download file, unpaired the phone, repaired and tried to download update again to no avail. I'm assuming Apple knows about this issue so hopefully they will get an update out soon that actually works! My watch doesn't last 2 hours anymore without dying.

Apple Watch update 10.4 stuck at Preparing

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