New 2023 Macs - VERY slow internet upload speed?

BACKSTORY: I have an old 2017 iMac (27") and and old 2017 MacBook Pro (15") -- both of which have a totally fine internet upload speed when connected to my home Wifi (~50 mbps). Never any connectivity issues on either.

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Wanting to update my gear, I bought a new 2023 Mac Studio M2 Max last month, and the internet upload speed averaged a pitiful 0.11 mbps. After several hours with Apple tech support, we figured it was a hardware issue, so I returned it and got another one. The second Mac Studio arrived a couple weeks later -- same issue. So I returned that one, too.

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Thought maybe I'd try a new MacBook Pro instead? It arrived yesterday. Same issue again -- upload speed of 0.09 mbps on average. Tech support is stumped, because every other OLD Mac in my home has a great upload speed (~50 mbps).

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I've tested these with all devices in the same room (on the same table, even!), so it's not an environmental issue. I've rebooted the wifi several times, no issue there. All other connected devices are great.

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I'd very much love to get new Macs, but the internet upload speeds makes them consistently unusable. I'm stumped, and Apple tech support seems stumped too. Any ideas?

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DETAILS:

~ Both of the old 2017 MacsOS's are Ventura 13.6

~ New 2023 MacOS is Sonoma 14.3

~ I've tried turning off low-data mode; and turning off limit IP address tracking -- neither helped.

~ I hadn't yet installed any software on the new machines; literally opened the box, set-up my Apple ID, and ran the speed test. There's no VPN or other software installed.

~ Download speed is great on all devices (new & old), no issue there.

~ The problem is only the Upload speed on these new 2023 Macs.

Mac Studio

Posted on Mar 12, 2024 8:35 AM

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Posted on Mar 12, 2024 2:50 PM

Whatever’s going wrong with that 2023 is not due to overt problems with the Wi-Fi network.


What networking gear (router) on the other end of this connection? What firmware version is loaded? Current?


Do these Macs misbehave on other Wi-Fi networks running Wi-Fi 5, Wi-Fi 6, or layer?


How many other Wi-Fi networks are in the area?


Any other add-on security apps or any add-on VPN client apps on that Mac, or on that router?

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Mar 12, 2024 2:50 PM in response to jdanielshaffer

Whatever’s going wrong with that 2023 is not due to overt problems with the Wi-Fi network.


What networking gear (router) on the other end of this connection? What firmware version is loaded? Current?


Do these Macs misbehave on other Wi-Fi networks running Wi-Fi 5, Wi-Fi 6, or layer?


How many other Wi-Fi networks are in the area?


Any other add-on security apps or any add-on VPN client apps on that Mac, or on that router?

Mar 12, 2024 9:48 AM in response to jdanielshaffer

every Wi-Fi based Mac exists in a Space using shared radio waves and subject to interference from nearby devices, as well as software interference. it make take individual analysis to help determine where the problem lies.


Hold down the Option key while you click on the Wi-Fi icon on the menubar. Run wireless diagnostics as a check for GROSS issues in configuration. (Note: if Apple support did not have you do this previously, you did not get adequate support, and need to ask for a specialist to contact you.)


Start over. Hold down the Option key while you click on the Wi-Fi icon on the menubar. you get a snapshots of current operating conditions like this older one: Screenshot, photograph, or transcribe the values seen there and post in a reply to this discussion for analysis:


...

Mar 12, 2024 8:58 AM in response to jdanielshaffer

Based on that 50 megabits per second reference, is your Wi-Fi router Wi-Fi 2 or Wi-Fi 3? That’s really old Wi-Fi gear, if so.


What networking gear on the other end of this connection?


What firmware version is loaded in the router? Current?


Do these Macs misbehave on other Wi-Fi networks running Wi-Fi 5, Wi-Fi 6, or layer?


Or on wired?


If you’re using HotSpot, that can be heavily throttled by the carrier, among other issues.

Mar 12, 2024 3:01 PM in response to jdanielshaffer

surprisingly, the 2017 MacBook Pro has latched onto channel 1 on 2.4 GHz Wi-Fi. it is is supposed to connect to the best signal available, and if that is the best signal available, it makes me wonder why. It has made a connection using 802.11n rules, using a 20 MHz wide channel with 64 patterns per signaling interval on two antennas. it is supposed to have three antennas, and be 802.11ac capable, but maybe not on the 2.4GHz band.


I suggest you turn its Wi-Fi OFF, Restart it, and see what band and what channel it ends up on. Maybe we will learn something.

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the 2023 MacBook Pro has a good raw signal (RSSI) of -63 dB, with noise at a reasonably low -93 dB. You have connected in the 5GH band, making an 80 MHz wide connection on channel 35 using 802.11ac rules. The connection is using 16 patterns on its two antennas (it only has Two) to attain 390 M bits/sec.


The 2017 iMac with comparable signal strength and comparable noise has made a connection with 64 patterns per signaling interval on its three antennas and attained a speed of 878 M bits/sec. Quite a bit faster, and not explainable with number of antennas alone.

On any of these connections for any of these computers, you would still exceed the paid-for upload used of nominal 50 M bits/sec. Something else is going on here, that is not reflected in these data alone.


¿Are all these Macs co-located?

Mar 12, 2024 10:48 AM in response to MrHoffman

I WILL!

Thank you for producing and posting it.


as a 'demo' of analysis:

The signal strength is Really strong at -27 dB, and Noise at a very nice low -95 dB. you must be very close to your Router, with no interference from nearby peripheral devices or classic noise-makers like microwave ovens.


Your 40 MHz channel is using the maximum modulation technique possible for 802.11ac, using 256 patterns and three antennas. Any interference or users overlapping into your channels, would knock that maximum possible data rate and modulation technique back to something with fewer patterns.


That it is from Mac that has three antennas, but limited (by the model Mac) to 802.11ac. The next higher modulation family, 802.11ax, could go up to 1024 patterns per signaling interval, but that is VERY fragile and any interference will cause that maximum pattern to be unreliable, and it will fall back to one that is more stable.

Mar 12, 2024 12:42 PM in response to Grant Bennet-Alder

Thanks much. For comparison, here's a snapshot of the current operating conditions on three Macs, all in the same room:


~ iMac 2017 (upload speed 50.2 mbps)

~ MacBook Pro 2017 (upload speed 53.6 mbps)

~ NEW MacBook Pro 2023 (upload speed 0.11 mbps)


(The image for the new MacBook is a cell phone snap, because I couldn't upload the screen shot, given the current issue.)


And I ran the wireless diagnostics on the new MacBook as suggested, no issues were found.


Thanks much,


-Jeremy-




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New 2023 Macs - VERY slow internet upload speed?

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