can't login to Apple ID on my MacBook

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Level 1

5 points

can't login to Apple ID on my MacBook

Hello,

I can't login to my Apple ID on my MacBook Air (13-inch Early 2015 MacOS 10.13.6 High Sierra). After typing password, red caption appears that says something like 'Failed to perform action. Please try again.' And I can't sign in to App Store either.

I followed the steps specified at If you can't connect or sign in to iCloud - Apple Support

Problem remained. But I can login to my account on site appleid.apple.com. So, I have the right ID and password. That means I don't have to reset password.

And there is two-factor authentication on that site, so the issue may be with that authentication. I typed in Apple ID on my MacBook again, then password and right after the password in the same text field appended the verification code that I used when loging into my account at appleid.apple.com. After that, another red caption appears that says something like 'Invalid Apple ID or password.'

I had no choice but to click on 'Forgot AppleID or password' and try to request password reset, but red caption #3 appeared that said something like 'An unknown error has occured.'

Please, help!

P. S. I tried setting up another admin user account to see if the same problem continues, still can't login to Apple ID.

MacBook Air 13″, 10.13

Posted on Mar 12, 2024 8:45 AM

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Answer 1

Mar 16, 2024 2:30 PM in response to user-007

Hello 007,

Do you have any newer Apple devices signed into your Apple ID that may have Advanced Data Protection turned on? If you do, please review the requirements as this may be preventing older devices from logging in.

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Answer 2

user-007 Author

Level 1

5 points

Mar 17, 2024 8:56 AM in response to Saltie Dawg

Hi Saltie Dawg,

I don't have any Apple devices, but appreciate your reply, thank you!

Someone in community suggested trying safe mode to fix this issue. I tried booting in safe mode, but the problem is still here even though I deleted login items.

Also I turned off vpn and don't have anti-virus.

Finally, I decided to restore macOS. Tried it using

1) option+cmd+R. When trying to restore, I faced another problem: it requires Internet connection and password WPA2. In the right top corner I saw that my wifi is on, so I have Internet: my net is there but with lock sign, it requires password (WPA/WPA2 Personal). Security of my net in System settings is WPA/WPA Personal, I didn't set any password actually.

2) cmd+R. When trying to restore this way, it cannot connect to the server.

Don't know what to do. Restore to factory settings? In this case mac os will be OS X Capitan. Will I be able to update to OS Monterey or newer and App Store too?

Best regards,

waiting for reply.

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can't login to Apple ID on my MacBook

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