Unable to find reply emails on Mail in my iMac after recent macOS Monterey update.

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Level 1

4 points

Unable to find reply emails on Mail in my iMac after recent macOS Monterey update.

I have recently updated to Monterey 12.7.2 and have had various mail problems. Some I have sorted but this last one has me stuck. I'm opening my gmail emails in Mail version 16.0 but then find that I don't see some replies from some people and this is getting worse. It started with just one person (that I knew of) and in the last couple of weeks many more. If I go in to the web version of gmail the replies are still not in my inbox but appear if I click on All mail. Help! any ideas?

[Re-Titled by Moderator]

iMac 21.5″ 4K, macOS 12.7

Posted on Mar 12, 2024 10:34 AM

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Answer 1

BDAqua

Level 10

251,329 points

Mar 12, 2024 11:44 AM in response to calcax

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

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Answer 2

BDAqua

Level 10

251,329 points

Mar 15, 2024 8:57 AM in response to calcax

It would seem, but do you have any Rules in use?

Did you do the Safe Boot?

Are you running any VPN, Anti-Virus, or Cleaning apps?

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Answer 3

BDAqua

Level 10

251,329 points

Mar 15, 2024 10:20 AM in response to calcax

Do you have any other devices using Mail?

Quit Mail, login to your WebMail in a browser, does the same thing happen with new eMails coming to the Server?

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Answer 4

calcax Author

Level 1

4 points

Mar 15, 2024 8:07 AM in response to BDAqua

Thank you, but no these ideas haven't worked and as I've searched and searched the internet no one seems to have an answer.

I've narrowed it down to being a problem with gmail. The problem exists on my Mac using mail and also on the web for gmail. It happens to just a few of my incoming email messages bypassing the inbox and going straight to 'All mail' on gmail on the web, and on my computer they go straight to 'archive'. I can't sort the problem at the moment but I have now put the archive folders near the top of my folder list so at least I can see if there is new mail there that isn't in my inbox!

Thank you for your suggestions. If you do find a way to solve this anyone, I would be grateful

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