Voicemails got deleted after updating to iOS 17.4 on iPhone

Before I do any update I always make sure to backup my entire phone. Anytime in the past I have ever downloaded an update all of my information is transferred over. But this morning to my horror I saw that the IOS 17.4 update deleted my voicemails. I checked online and saw that millions of other users had the same issue. I went down the line of things other iPhone users suggested to do but no luck. I contacted Apple support and they asked me to login to my iCloud , they asked me to do a network reset , turn on and off airplane mode. Do a factory reset And then ultimately told me they would call me at 1 and to reach out to my carrier. AT&T said they do not have access to our voicemails nor a recovery plan. Apple reached out to me at 1 and were no help. I told them that there has to be a bug within the update because millions of others are having this same issue. It has nothing to do with the carrier. It has everything to do with their update.


My voicemails are so important to me because it has my deceased grandfather’s voicemails and my deceased mother in laws voicemails. Those voicemails were my life line to them. My heart is so broken and to know that I may not be able to retrieve them has me so angry and disappointed in Apple. Especially since they are denying it and saying ask your Carrier.


I hope you can find a solution to me and everyone else having this issue. @Apple


[Re-Titled by Moderator]



iPhone 11, iOS 17

Posted on Mar 12, 2024 11:13 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2024 1:09 PM

IOS 17.4 and IOS 17.4.1 Update. Today, on 3/22/24 an empathetic Apple Rep. assisted in resolving my deceased mother’s lost voicemails which immediately were gone when I updated to IOS 17.4. Today an Apple Rep. guided me to update to the newly released IOS 17.4.1 and every single precious saved voicemail of my deceased mother repopulated into my saved voicemails. I am so happy and thankful Apple released this 17.4.1. Now I am saving each vmail into a file. Thank you to the community for sharing your suggestions. I am in tons of gratitude for 17.4.1 release.

Similar questions

78 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Voicemails got deleted after updating to iOS 17.4 on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.