You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Almost 100 of the songs that I purchased via itunes have disappeared just recently. Apple has offered me a $5.00 credit! Has anyone else lost music that they purchased and have had access to until recently?

I have spoken to an Apple advisor. He insists that I purchased the music elsewhere. Not the case. Also, many of the missing songs were available on my devices, in playlists, in recent weeks. They won't tell me how to escalate my case further. I thought perhaps others had experienced the same thing and that they might pay attention to more users.

iMac 24″, macOS 14.4

Posted on Mar 15, 2024 2:31 PM

Reply

Similar questions

1 reply

Almost 100 of the songs that I purchased via itunes have disappeared just recently. Apple has offered me a $5.00 credit! Has anyone else lost music that they purchased and have had access to until recently?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.