Problem with my Bank of America iPhone app not accepting check deposits!

I upgraded to iOS 17.4 on my iPhone XS Max and now my mobile Bank of America app cannot accept deposits. It complained about the photo... either it “cannot process” it, or the photo of the front of the check is “unrecognized” or that it "cannot read the data at the bottom of the front picture of the check". I deleted the Bank of America iPhone app and re-downloaded it, but the same problem persisted. I downloaded the same app on my work phone, a iPhone 13 with iOS 17.4 and the same problem existed. Now, the problem seems to be with the iOS updates.


Can anyone tell me what happen with these current iOS updates that might have messed this up and how I can fix it? the photos LOOK ok to me (although the checks that has a pink background appears as white in the photo, and, based on the fact that it SAYS it is a colored background, I assume should be pink!). I use my phone a LOT for deposits and really need this fixed!


iPhone XS Max, iOS 17

Posted on Mar 16, 2024 1:08 AM

Reply
4 replies

Mar 16, 2024 1:12 AM in response to iPhone_Xmax_user

If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



Problem with my Bank of America iPhone app not accepting check deposits!

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