Watch HomeKey stopped working with Schlage Encode Plus

Question

Level 1

9 points

Watch HomeKey stopped working with Schlage Encode Plus

Since watchOS 10.4, HomeKey appears to authenticate correctly ("Done" and all indications appear as if it worked), however it has no effect on the Encode Plus lock. iPhone works fine. If it matters, I'm not using a hub for HomeKit.

I've tried following troubleshooting steps:

Powering Watch on/off
Totally un-pairing and re-pairing Watch to iPhone
Un-pairing and re-pairing lock in HomeKit
Factory resetting lock

And yes I've heard the solution of just holding the watch up to the lock until it finally works- it did not work.

I'm out of ideas. Thanks in advance for any help, I'd really appreciate it!

iPhone 14 Pro on iOS 17.4

Apple Watch Series 5 on watchOS 10.4

Schlage Encode Plus

Posted on Mar 16, 2024 1:31 AM

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Answer 1

sh6k

Level 1

8 points

Apr 10, 2024 2:53 PM in response to joe_k_

I had this problem too and "solved" it by buying an Apple TV, unenrolling the lock, physically moving the Apple TV close to the lock (6 feet), re-enrolling the lock via Home (I didn't try doing it via the Schlage app so it's possible that would have worked). Once I did that, then both my phone and watch worked, and continue to work even with the Apple TV back in its normal spot 50+ feet away from the lock (out of BLE range presumably). I had to bring the Apple TV close to the lock to enroll my wife's phone, but again that continues to work even with the Apple TV away from the lock.

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Answer 2

bobngu

Level 1

5 points

Apr 17, 2024 1:39 PM in response to joe_k_

For me, the watch unlock works even on watch os 10.4 but when I upgraded the HomeKit today, it stopped working. Just like you, it showed "Done" but nothing happens and I can still unlock with my iPhone by holding up to it. I have already reset the lock and readied it to both Schlage app and Home app but still not working. Did you get it to work?

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Answer 3

joe_k_ Author

Level 1

9 points

Apr 17, 2024 1:52 PM in response to bobngu

Resetting the watch and phone in a certain order/timing that I don't know seemed to fix it. I was in talks with Apple for weeks. The issue was elevated to the engineers. I'd suggest you do that, they'll be able to figure it out eventually I think.

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Answer 4

joe_k_ Author

Level 1

9 points

May 14, 2024 3:47 AM in response to dantieken

I wish I knew. I can't even be more than about 75% sure that it was for sure what fixed it. Give it a try resetting both in various orders. Based on my experience with support, I suggest you take a video of the basic issue, make a list of ALL troubleshooting steps you've done, and give that to them.

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Answer 5

Apr 25, 2024 12:21 PM in response to sh6k

What a ridiculous solution. Good on you for figuring out a way…but obviously should not at all be necessary.

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Answer 6

May 13, 2024 3:12 PM in response to joe_k_

What was the order/timing? I’m dealing with this exact issue currently!

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Watch HomeKey stopped working with Schlage Encode Plus

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