Cannot connect Air Tag to iphone

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Level 1

4 points

Cannot connect Air Tag to iphone

Iphone 12 ios 17.4.

Bluetooth is on.

just purchased an itag. When i first took it near my iphone the connection screen appeared and i went through the setup process. However i do not see "items" in find my (or +) so i cannot see the airtag. I have tried to set up again by removing the airtag battery and replacing it to reset - but the setup screen does not now appear. I have also tried turning the phone off and on - again with no success. location services is set to on while using "find my". What do i do now to resolve this issue. Thanks

iPhone 12, iOS 17

Posted on Mar 16, 2024 3:40 AM

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Answer 1

SravanKrA

Level 10

432,846 points

Mar 16, 2024 6:19 AM in response to DavidMRoth

If you want to use an AirTag that someone else has used, they'll need to remove the AirTag from their Apple ID first. If the previous user removed the AirTag from their Apple ID but they were out of Bluetooth range of the AirTag, then you'll need to reset it before you can use it with your devices.

How to reset your AirTag - Apple Support (IN)

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Answer 2

SravanKrA

Level 10

432,846 points

Mar 16, 2024 6:19 AM in response to DavidMRoth

Add an AirTag

Go to the Home Screen on your iPhone.
Remove the battery tab from the AirTag (if applicable), then hold it near your iPhone.
Tap Connect on the screen of your iPhone.
Choose a name from the list or choose Custom Name to type a name and select an emoji, then tap Continue.

More items...

Add an AirTag in Find My on iPhone - Apple Support

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Answer 3

Mar 16, 2024 6:22 AM in response to DavidMRoth

The initial setup of an AirTag requires that quite a few things be in-place with solid communications.

See details here:

Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support

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Cannot connect Air Tag to iphone

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