Apple pay transfer to bank not working

Question

Level 1

4 points

Apple pay transfer to bank not working

Someone paid me yesterday using Apple Pay. It is now in my Wallet. I have my bank info in place.

Transfer to Bank > Enter amount > Next > Choose bank > Next > NOTHING.

A little pop-up window shows up for a moment, but it never moves past this window. Every attempt to transfer to my bank fails. Have tried signing out and back in, turning phone off and back on.

Aarrgh!!

Any suggestions greatly appreciated, thanks!

iPhone 14 Pro Max, ios 17.4

iPhone 14 Pro Max

Posted on Mar 16, 2024 10:13 AM

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Answer 1

Top-ranking reply

Swoodx Author

Level 1

4 points

Mar 18, 2024 12:14 PM in response to Jeff Donald

Hi Jeff, I called the number you suggested, they were flummoxed as I was, but very helpful! Here's what finally did it, after numerous tries:

— Reset Network Settings

— Settings > make sure Region and Time set correctly (yes)

— Face and passcode must be ON for Apple Wallet to work

(it was OFF, maybe that was one of the variables I had tried while troubleshooting this issue?)

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Answer 2

Keoni21

Level 1

12 points

Jul 1, 2024 5:29 AM in response to Swoodx

Had the same problem. Go to Settings and then to FaceID & Passcode. Turn on Contactless & Payments. This resolved the problem.

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Answer 3

Jeff Donald

Level 8

44,754 points

Mar 17, 2024 8:03 AM in response to Swoodx

Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552 or by calling 1-800-MY-APPLE

https://applecash.greendot.com/termsconditions/

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Answer 4

Jeff Donald

Level 8

44,754 points

Mar 16, 2024 10:40 AM in response to Swoodx

Have you done a forced restart, it’s more than just turning off and on?

Force restart iPhone - Apple Support

Also, make sure your iPhone is updated to latest iOS.

Update iOS on iPhone - Apple Support

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Answer 5

Jeff Donald

Level 8

44,754 points

Mar 17, 2024 4:30 AM in response to Swoodx

Have you accepted the funds that someone sent? Are you just seeing a message that you were sent money? Please review the Apple Support article on sending and receiving Apple Cash I linked below.

Send and receive money with Apple Cash - Apple Support

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Answer 6

Swoodx Author

Level 1

4 points

Mar 16, 2024 5:40 PM in response to Jeff Donald

Thanks for the suggestion. Phone up to date. Force restart unfortunately did not work.

Tried doing via my computer, but apparently I don't have the option on Mac Ventura OS? My computer will not update to Sonoma

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Answer 7

Jeff Donald

Level 8

44,754 points

Mar 18, 2024 12:18 PM in response to Swoodx

Yes,

Face ID and 2FA need to be on to use many online services. This is partly what makes them so safe. I’m glad you were able to resolve the issue and receive your funds. I hope you have a great day.

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