Cannot delete and reinstall app on iPhone

Question

Level 1

5 points

Cannot delete and reinstall app on iPhone

I tried to delete an app(and yes I pressed delete app,not remove from Home Screen) and instead of disappearing it turned into a box of lines through it with the app name still visible. I cannot open it from there, and when i went to App Store to redownload it, it only says “Open” and I cannot open it from the App Store either. I have force restarted my phone twice and tried to look in the storage to delete it(it doesn’t appear there).

Iphone 6S running iOS 15.8

[Re-Titled by Moderator]

Earlier iPhone models

Posted on Mar 16, 2024 2:47 PM

Reply

Answer 1

Mar 17, 2024 4:28 PM in response to Sara017

Some apps (the App Store, Photos, Safari, Messages, etc.) cannot be deleted.
However, Screen Time settings may be to blame when your iPhone cannot delete apps.
You can go into Settings, tap Screen Time, then Content & Privacy Restrictions, tap iTunes & App Store Purchases, then allow Deleting Apps.

SOURCE: IphoneLife

Reply

Answer 2

Draz65

Level 1

11 points

Mar 21, 2024 10:41 AM in response to Sara017

I've thought a little bit more about this situation. As an iPhone 6S was discontinued in 2018 it's possible it may no longer be able to run the newest version of your diabetes APP. You should try contacting the diabetes APP developer for support. They maybe be able to guide you on what phones are compatible or incompatible.

I truly wish you the best of luck! Please do keep us updated for your reply may help other users in the same situation.

Reply

Answer 3

Draz65

Level 1

11 points

Mar 16, 2024 3:40 PM in response to Sara017

Maybe try the following steps:

Go to Settings
Tap Screen Time
Select Content & Privacy Restrictions
Tap iTunes & App Store Purchases
Check if Deleting Apps is enabled
If not, enter Allow

Reply

Answer 4

Draz65

Level 1

11 points

Mar 17, 2024 4:36 PM in response to Sara017

Have you tried to contact the app developer? I also suggest bringing your phone to the Apple store genius bar tech support. They would probably be able to resolve the issue a lot faster.

Reply

Answer 5

Sara017 Author

Level 1

5 points

Mar 21, 2024 11:24 AM in response to Draz65

I did check the compatibility and Dexcom states compatibility with any iOS above 13, and mine is running 15.8. I put in a call to them today and I am waiting for a call back. However this still seems to be an iOS issue, not an app issue. I cannot open the app, but I can hold it and “delete” it, however the App Store doesn’t register that it’s deleted so I cannot redownload it, and then if I shut down or force restart my phone, the app appears again and I cannot open it. This cycle can just keep repeating too.

Reply