Wrong character displayed from mac keyboard, e.g. when pressing “a” “q” is shown. OK with external keyboard.

Question

plaurits Author

Level 1

4 points

Wrong character displayed from mac keyboard, e.g. when pressing “a” “q” is shown. OK with external keyboard.

Hi

Recently this macbook has started displaying wrong characters.

However when using external keyboard or remote control keyboard there is no issue.

Examples:

When pressing “a” “q” is shown on screen.

Also other characters like “m” are not shown correctly using mac keyboard.

Setup: Macbook air A1466 2017 running OSX Monterey.

Any suggestions other than replacing keyboard of macbook?

MacBook Air 13″, macOS 10.15

Posted on Mar 17, 2024 7:53 AM

Answer 1

plaurits Author

Level 1

4 points

Mar 18, 2024 1:31 AM in response to Tom Gewecke

Thanks, you are right. Issue was that customer had selected French as input source.

When switching back to Danish there is no issue.

Answer 2

Tom Gewecke

Level 10

124,784 points

Mar 17, 2024 8:48 AM in response to plaurits

Please tell us what you have on your list in system preferences > keyboard > input sources

Answer 3

Tom Gewecke

Level 10

124,784 points

Mar 17, 2024 4:07 PM in response to plaurits

plaurits wrote:

But since there is no issue with external keyboard I don’t think this can be root cause.

yes, but q replacing a could well mean a switched keyboard layout, which can easily happen by mistake if you have more than one on your input source list.

Answer 4

plaurits Author

Level 1

4 points

Mar 17, 2024 10:21 AM in response to Tom Gewecke

Thanks, will do later when I have access to customer’s PC.

But since there is no issue with external keyboard I don’t think this can be root cause.

Answer 5

Tom Gewecke

Level 10

124,784 points

Mar 18, 2024 5:56 AM in response to plaurits

If there are any on that list which the customer does not in fact type with, I would recommend that they use the minus button to remove them.

Wrong character displayed from mac keyboard, e.g. when pressing “a” “q” is shown. OK with external keyboard.

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