Sill missing episode for a purchased Season Pass several weeks after airing

I purchased the Season Pass from Apple TV for the 5th season of Food Network's Tournament of Champions. The season is still ongoing - episode 5 just aired a few days ago. However, while I have access to episodes 1, 2, 4 and 5 to watch via the Apple TV app, episode 3 is unavailable for me to watch on the Apple TV app which instead pushes me to alternative apps.


I'm located in Canada, but looking at both the US and Canada Apple TV websites for the show, neither have episode 3 as available via iTunes. All other episodes list iTunes as a way to watch, so this seems to me like possibly human error where someone forgot to add episode 3 to iTunes?


Based on what I've seen other people say Apple has offered as "resolution" for similar issues, I submitted feedback via the Food Network website, since that is the only way I see to contact them as the content provider, but I have my doubts that web form is actually monitored and that I'll ever hear back from them.


So I'm wondering if anyone has any advice on how to get this resolved? Assuming this is human error, then my assumption it's a quick fix to add the episode to iTunes...It just needs to be raised to the correct channel, but I just have no idea what that channel is!

Posted on Mar 19, 2024 5:18 PM

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Posted on Mar 19, 2024 8:32 PM

So...I had posted this same story to Reddit a few days ago and someone there suggested just requesting a refund and purchasing through a different provider/platform than Apple.


I don't know if it's pure coincidence or not, but less than 10min after I submitted my request for refund, I got an email from Apple TV saying a new episode for the show was now available and, yes, it's the missing episode 3 that aired several weeks back. Not mentioned in my original post, but I had submitted a ticket to Apple about this issue - but without explicitly requesting a refund - over a week ago with no reply. So, I'm curious: is this just coincidence or did the refund request actually get someone to look into my issue?


Regardless, this solves my issue, but my refund request is still sitting there as "pending". Does Apple allow cancelling refund requests (since my reason for requesting the refund is now gone)?

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Question marked as Top-ranking reply

Mar 19, 2024 8:32 PM in response to Appl-Help-Needed

So...I had posted this same story to Reddit a few days ago and someone there suggested just requesting a refund and purchasing through a different provider/platform than Apple.


I don't know if it's pure coincidence or not, but less than 10min after I submitted my request for refund, I got an email from Apple TV saying a new episode for the show was now available and, yes, it's the missing episode 3 that aired several weeks back. Not mentioned in my original post, but I had submitted a ticket to Apple about this issue - but without explicitly requesting a refund - over a week ago with no reply. So, I'm curious: is this just coincidence or did the refund request actually get someone to look into my issue?


Regardless, this solves my issue, but my refund request is still sitting there as "pending". Does Apple allow cancelling refund requests (since my reason for requesting the refund is now gone)?

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Sill missing episode for a purchased Season Pass several weeks after airing

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