Hello, It's been a long time since I turned off my phone and I forgot my passcode. I entered my apple ID on my phone, but now when I go to icloud.com, my phone doesn't show up on all devices. How do I unlock my phone without erasing it?

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Bilegg Author

Level 1

4 points

Hello, It's been a long time since I turned off my phone and I forgot my passcode. I entered my apple ID on my phone, but now when I go to icloud.com, my phone doesn't show up on all devices. How do I unlock my phone without erasing it?

Posted on Mar 21, 2024 8:57 AM

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Answer 1

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Bob Timmons

Level 10

193,270 points

Mar 21, 2024 9:10 AM in response to Bilegg

Follow these instructions:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

If you have a Mac or PC, it might be easier to follow these instructions:

If you forgot your iPhone passcode, use your Mac or PC to reset it - Apple Support

In either case, your phone will be erased and you will have to set up the phone again. There is no way to avoid this. If you have a backup of the phone, you can use that to restore data back to the phone.

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Hello, It's been a long time since I turned off my phone and I forgot my passcode. I entered my apple ID on my phone, but now when I go to icloud.com, my phone doesn't show up on all devices. How do I unlock my phone without erasing it?

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