X stole my password a number that is not mine. It seems as though some of my emails have been closed and I am having a tough time trying to navigate getting my personal accounts back in trying to reset my Apple Watch to my phone is to be impossible.

My ex stole my password book and has two factor now activated with a number that is not mine so I got a new number. Tried to restart everything in my life and I can’t even get my Apple Watch to work with it now some of my emails seem to not even have the username working anymore, which means he likely shut them down, there’s not much legally done divorce taken precedence to figure out child placement, and other finances, but it sure would be convenient to have my Apple Watch work again or be able to pay my Apple Card and I can’t seem to figure out how to do either. Please help.

Posted on Mar 21, 2024 11:05 AM

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Posted on Mar 22, 2024 8:53 PM

You would still use account recovery to not just reset the password, but also reset the phone number. How to use account recovery when you can’t reset your Apple ID password - Apple Support


When going thru the account recovery steps  you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you. 


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


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Question marked as Top-ranking reply

Mar 22, 2024 8:53 PM in response to gladiator160

You would still use account recovery to not just reset the password, but also reset the phone number. How to use account recovery when you can’t reset your Apple ID password - Apple Support


When going thru the account recovery steps  you need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.


Always scroll down for additional options in small blue print if the  ones showing don’t apply to/work for you. 


When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.


Mar 22, 2024 8:21 PM in response to shoeluvr13

That was a busy because the call dropped and when I asked they contact me at a later time when I knew I would be in a better service area I received no call back. And it seemed while I’m the call. All they wanted to do is have me login and request a password change which I cannot do because my phone is shut down for the number that was associated. I do not have access to the number I do not have access to the phone so tell me please how should I get a code to confirm it’s me

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X stole my password a number that is not mine. It seems as though some of my emails have been closed and I am having a tough time trying to navigate getting my personal accounts back in trying to reset my Apple Watch to my phone is to be impossible.

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