MacBook Pro unable to connect to the internet

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Level 1

9 points

MacBook Pro unable to connect to the internet

This morning, got onto the internet and did some research with my MacBook pro. I opened up the MacBook this afternoon and I can't access the internet. I click the WiFi area at the top right of my screen to see how many "bars" are showing and it tells me I have "No Internet Connection". It also tells me that my Known Network is correct. I click on my network and I get a message that "Your Mac successfully joined the Wi-Fi network, but cannot reach the internet" and "if this is your Wi-Fi network, try restarting the modem and router, or contact your ISP"

Now, since I am writing this on my iMac, I know that the internet is up. Since it is up, I figured why restart the modem and router? I did try, two times, shutting down the MacBook and bringing it back up, but that didn't change anything. Also, both the iMac and MacBook are in the same area and not at different ends of the house. I don't know what to do - help!

[Re-Titled by Moderator]

MacBook Pro (2017 – 2020)

Posted on Mar 22, 2024 3:54 PM

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Answer 1

HWTech

Level 9

68,426 points

Mar 22, 2024 5:21 PM in response to David Eagle

David Eagle wrote:

I get a message that "Your Mac successfully joined the Wi-Fi network, but cannot reach the internet" and "if this is your Wi-Fi network, try restarting the modem and router, or contact your ISP"

Now, since I am writing this on my iMac, I know that the internet is up. Since it is up, I figured why restart the modem and router? I don't know what to do - help!

Sounds like it would be a good idea to power cycle the modem & router. Make sure to wait at least five minutes for them to finish booting.

Try booting the computer into Safe Mode to see if that makes any difference. If it works, then it means you most likely have some third party software installed which is interfering with the normal operation of macOS.

You can also try creating a new macOS user account. Log out of your main user account & log into the new user account. How does it work now? If it works, then you have some kind of configuration issue within your main user account. Browser extensions or Login Items would be most likely.

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