How to fix an unresponsive iPhone 11 screen?

My iphone 11 was working fine this morning but a few hours later I cant swipe to unlock it and it seems frozen.

I can still recieve messages and notifications but cant unlock it.


I've tried to force restart and i get to the screen showing slide to power off and I continue to hold the side button down, but it just shows siri spinning and doesnt show the apple log to restart.


Ive tried connecting it to my mac but as I cant unlock it, there doesnt seem to be anything I can do.


[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on Mar 23, 2024 7:01 AM

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Posted on Mar 23, 2024 7:25 AM

Try the force restart again. The key is to keep holding the side button in the last step until the Apple Logo appears no matter what shows on your screen. This could take up to 20 seconds. It sounds like the side button was briefly let go and when pressed again, Siri was activated.

Force restart iPhone - Apple Support


The Force Restart always works unless there is a hardware issue with one of your keys which is not very common.

7 replies
Question marked as Top-ranking reply

Mar 23, 2024 7:25 AM in response to Antonia_Scott

Try the force restart again. The key is to keep holding the side button in the last step until the Apple Logo appears no matter what shows on your screen. This could take up to 20 seconds. It sounds like the side button was briefly let go and when pressed again, Siri was activated.

Force restart iPhone - Apple Support


The Force Restart always works unless there is a hardware issue with one of your keys which is not very common.

Mar 23, 2024 7:42 AM in response to Antonia_Scott

Antonia_Scott wrote:

how long should you hold the volume up and down buttons for before releasing?
I assume you do this simultaneously?

Nope. Press and quickly release the volume up button, then press and quickly release the volume down button. Then press and hold the side button for up to 20 seconds until the Apple logo appears, ignoring anything else that appears on the screen. It usually takes a couple of attempts to get the speed and sequence of the key presses correct.

Mar 23, 2024 7:43 AM in response to Antonia_Scott

Antonia_Scott wrote:

how long should you hold the volume up and down buttons for before releasing?
I assume you do this simultaneously?

No.

Follow these steps:


In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


Regards

Giulio

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How to fix an unresponsive iPhone 11 screen?

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