Macbook Pro 2015 won't recognize iPhone 12 Pro any longer

I have a 2015 MacBook Pro running El Capitan (10.11.6) and an iPhone 12 Pro running 17.2.1. When I plugged my phone into my MacBook today I received the note on my MacBook that a software update is required to connect to my iphone. I click "Install" and it appears to be "downloading 1 item". Then I get this error "Installation failed. Can't install the software because it is not currently available from the Software Update server." I have restarted my macbook and my iphone. I also went to "updates" in the app store on my MacBook and there's nothing there. I also followed the instructions below (which I found in this forum from last year) to find the folder for the update and it says there is no update available. Help?


Tried this too - no luck:


For iOS 14 or later you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


If these steps haven't worked you can also try reinstalling iTunes12.8.2.3.dmg (El Capitan/Sierra) or iTunes12.8.3.1 (High Sierra) while your device is connected and unlocked.


iPhone 12 Pro, iOS 17

Posted on Mar 23, 2024 6:25 PM

Reply

Similar questions

1 reply

Mar 24, 2024 10:05 AM in response to katiemilr01

katiemilr01 wrote:

I have a 2015 MacBook Pro running El Capitan (10.11.6) and an iPhone 12 Pro running 17.2.1. When I plugged my phone into my MacBook today I received the note on my MacBook that a software update is required to connect to my iphone.

I click "Install" and it appears to be "downloading 1 item". Then I get this error "Installation failed. Can't install the software because it is not currently available from the Software Update server." I have restarted my macbook and my iphone.

I also went to "updates" in the app store on my MacBook and there's nothing there. I also followed the instructions below (which I found in this forum from last year) to find the folder for the update and it says there is no update available. Help?




?



MBP 2015— can run the current Monterey macOS 12.7.4 (March 7, 2024)



macOS Monterey is compatible with these computers - Apple Support

macOS Monterey is compatible with these computers - Apple Support



it is advised to get to High Sierra first for the new apfs file system, then upgrade further from there(?) maybe it is not an issue...Any Apple store can help if you have questions/problems upgrading.


see if it works here—

How to download and install macOS - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro 2015 won't recognize iPhone 12 Pro any longer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.