Snapchat , device ban

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Level 1

12 points

Snapchat , device ban

hello , I recently bought new iPhone ( refurbished) iPhone 14 Pro Max , download Snapchat app tried to logging in and I think my 1st attempt was unsuccessful due to wrong password which I put accidentally and with second attempt with the right password won’t let me to logg in was message popping that device banned . I contacted Snapchat customer service team they said they can’t help with my case any longer , gave me advice to go to my old phone and logg in from old android phone which is working absolutely fine . But how now the f..k I’m sorry I will be able to use it on the iPhone!! I bought new phone for a reason the previous one was android and very old which battery hold barely a 2hrs .. ( guys some one give and device pls ) I was also getting secure emails from Snapchat that someone trying to logg in from the other device etc which is was me but still with the ban on my phone 🤔🤔😳

iPhone 14 Pro Max

Posted on Mar 23, 2024 8:40 PM

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Answer 1

Mar 23, 2024 8:44 PM in response to lar188

Apple has nothing to do with Snapchat bans on phones.

If you had bought a used or refurbished Android phone, there would probably be some risk that it, too, was subject to a device ban by Snapchat. Not much comfort, but probably the only way to know that a device ISN"T banned by Snapchat is to check right before purchase, or to purchase a brand new phone.

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Answer 2

Mac Jim ID

Level 9

59,834 points

Jun 1, 2024 8:29 AM in response to sabrinat22

sabrinat22 wrote:

hi,my snapchat can’t let me in there please help me to can in here

Only SnapChat can help you. They control access to your account and can even ban your device from using their service if they with. There is nothing Apple can do to help as they have no control over your SnapChat account.

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