Child changed and forgot apple id, apple id password and mac air password. What information do I need to so that Apple Store Genius Bar technician can do a system reset on the Mac Air. I alreayd bought the child a new machine.
MacBook Air (M2, 2022)
The worst possible situation would require that you bring the Mac to them along with its original, dated sales receipt. This assumes your child did the unthinkable which would have been to invoke Lost Mode in addition to changing all your credentials (login name, password, Apple ID and / or its password).
You may be able to recover use of that Mac on your own, without having to ask Apple to help. Start with If you forgot your Mac login password - Apple Support. Methodically examine all those possibilities, all the way through and including If you can't reset your Mac login password - Apple Support. They eventually conclude with contacting Apple Support which this site is not.
Should it be necessary, depending on just what your child did, read If your Mac is lost or stolen - Apple Support. The very last suggestion is to
... my first comment. Just do everything else you can first.
👍
It probably won't be necessary, but find that PoP and definitely contact Apple first: Official Apple Support. They can probably walk you through it.
Thank you, John Galt.
This is just what I need and if I can bring the PoP I may be able to do it with one visit to the Apple Store and I can replace my Macbook Air 2015 with my son's fresh MBK Air 2022. Lucky me! Have a great evening!
-Roc
mac air 2022 forgot apple id and password
