Email password is always said to be incorrect in Mail but I am sure it’s right

Every time I check my mails in Mail, or look at my Contacts and Calendar, there is a message pop-up saying one of my mailbox has incorrect password. I typed million times a right password, even once changed my password using browser to make sure password is updated and it still says the password is wrong.

iPhone 12, iOS 17

Posted on Mar 24, 2024 9:43 PM

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Question marked as Top-ranking reply

Posted on Mar 25, 2024 12:02 AM

  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you



It's crucial to emphasize that when you enable 2-step verification for your Outlook (Hotmail) account, you need to utilize a specially generated app password from Microsoft to access the same account through the iOS mail app. --> Manage app passwords for two-step verification


Using an app password is essential if you enabled two-step verification for your Outlook (Hotmail) account. Two-step verification adds an extra layer of security by requiring a code from your phone or authenticator app in addition to your password when signing in. Regular passwords won't work with apps that don't support two-step verification, which is why Microsoft created app passwords. Just generate an app password for your iPhone's mail app and you'll be good to go!

Here are some additional points you might find helpful:

  • You can generate app passwords through your Microsoft account security settings.
  • App passwords are unique and only work for the specific app they're created for.
  • Consider creating strong and unique passwords for your Microsoft account and other online accounts.


This applies to Google, Yahoo and Aol too.


You may have enabled two step verification on Google --> Sign in with App Passwords - Google Account Help

You may have enabled Authenticator for Yahoo --> Generate and manage third-party app passwords | Yahoo Help

You may have activate 2-step verification for Aol --> Create and manage third-party app passwords - AOL Help


1 reply
Question marked as Top-ranking reply

Mar 25, 2024 12:02 AM in response to Wkt_apple

  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you



It's crucial to emphasize that when you enable 2-step verification for your Outlook (Hotmail) account, you need to utilize a specially generated app password from Microsoft to access the same account through the iOS mail app. --> Manage app passwords for two-step verification


Using an app password is essential if you enabled two-step verification for your Outlook (Hotmail) account. Two-step verification adds an extra layer of security by requiring a code from your phone or authenticator app in addition to your password when signing in. Regular passwords won't work with apps that don't support two-step verification, which is why Microsoft created app passwords. Just generate an app password for your iPhone's mail app and you'll be good to go!

Here are some additional points you might find helpful:

  • You can generate app passwords through your Microsoft account security settings.
  • App passwords are unique and only work for the specific app they're created for.
  • Consider creating strong and unique passwords for your Microsoft account and other online accounts.


This applies to Google, Yahoo and Aol too.


You may have enabled two step verification on Google --> Sign in with App Passwords - Google Account Help

You may have enabled Authenticator for Yahoo --> Generate and manage third-party app passwords | Yahoo Help

You may have activate 2-step verification for Aol --> Create and manage third-party app passwords - AOL Help


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Email password is always said to be incorrect in Mail but I am sure it’s right

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