trouble at MacMail when copy&pasting images from Photo app, beginning just this week

Question

Level 1

60 points

trouble at MacMail when copy&pasting images from Photo app, beginning just this week

Sonoma 14.4 and 14.4.1 -- MacMail 16 -- MacAir 13" 2022, M2 chip:

just this week starting, I cannot copy and paste images from google that are saved in the Photo (9.0) app to Mail.

Some images copy and paste while others do not; images from websites copy & paste -- why would this be the case for some images; might they be dated to 'expire' in their usage after a while -they have been in photos and I've used the same one that doesn't paste now many times. It also does not paste into iMessages as well. Not happening to any and all images in Photos.

Does someone have an overview of why this might be the case and what one can do about it?

MacBook Air, macOS 14.4

Posted on Mar 25, 2024 4:53 PM

Answer 1

Mar 26, 2024 8:28 AM in response to allan299

Please try the following:

Re-start your computer
Re-start in Safe-Mode: This bypasses certain potentially disruptive processes. Safe Mode is different for different computers, so see this:

Start up your Mac in safe mode - Apple Support

If that doesn't fix your problem, please help us to help you by answering these questions:

Do you see the pictures in Photos? Do you see the thumbnails? Can you see them in Preview?
Does the information in the Info Window make sense?
Where is your Photos Library -- is it in your Pictures folder on your internal drive? or do you have it on an external drive?
What happens in Photos if you try to edit one of these pictures? I understand that you haven't done this, but tell us what happens when you try to edit one of these pictures. Is it different from when you try to edit one of the working pictures?
Can you export one of these pictures to a folder on your Desktop? If yes, can you copy the desktop picture and paste it in messages?
Can you copy and paste one of these troubled images into Word or Notes?

Pictures are files, and they don't disappear unless you run an app that makes them disappear.

Answer 2

Mar 26, 2024 8:01 AM in response to allan299

I'm not sure what you mean by "I cannot copy and paste images from google..." I think we need more information:

What does google have to do with this? Have you talked to people from google?
Do you see the pictures in Photos? Thumbnails? Preview?
Does the information in Info Window make sense?
Where is your Photos Library -- is it in your Pictures folder on your internal drive? or do you have it on an external drive?
What happens in Photos if you try to edit one of these pictures?
Can you export one of these pictures to a folder on your Desktop?

If pictures are in Photos they do not expire, and where they came from doesn't matter.

How do you attempt to copy and paste these pictures?

Let us know...

Answer 3

Mar 26, 2024 8:44 AM in response to allan299

Not risky-- from the article:

On your Mac, choose Apple menu > Shut Down.
Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
Press and hold the power button on your Mac until “Loading startup options” appears.
Select a volume.
Press and hold the Shift key, then click Continue in Safe Mode.
The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

The worst that can happen is that you miss the timing and it opens in regular mode.

And is there a reason that you have refused to answer the diagnostic questions?

Answer 4

allan299 Author

Level 1

60 points

Mar 25, 2024 5:15 PM in response to allan299

Also -- two pictures from the same source quotetime1.com both did not paste, if that give clues to what is amiss.

And -- over this weekend i have had mail "quite unexpectedly" three times and 'send reports to Apple' done.

Answer 5

allan299 Author

Level 1

60 points

Mar 26, 2024 8:16 AM in response to Richard.Taylor

I am much more simple than you in these regards. Sometimes I like a pictures/image in a search on a topic, for example Peace: images and google presents the images that are available and if I like one a lot I put it in the Photos app. Sometimes I include such an image in an email message. It is that simple. The images that stopped being able to be copy&pasted into an email message came from QuotePixel.com. I have been using them in message for years now and the other day both images from this site (but copied from Google: images) would not paste; selected edit>paste but not image appeared in the message being composed. Pictures are on/in the Photos app on my computer where I saved them. I have not tried to edit them. How copying? -- Photos> clicking image > edit > copy .... then in Mail> edit> pasting. This is not happening with all the images in Photos. (I have heard of printed material from a website that doesn't not want that material to be available for more than just a short time to have that material 'disappear' after a specific amount of time and i thought it might be like that with images/photos that are copy&pasted as well.) That is all I can tell you.

Answer 6

allan299 Author

Level 1

60 points

Mar 26, 2024 8:39 AM in response to Richard.Taylor

I have Re-started and it did not make any difference, for the two images (both from the QuotePixel.com website and appearing at google images) continued to not respond to copy&paste into Mail. Starting in Safe-Mode is new to me and 'not worth the risk' at my level of competence, for this issue right now.

Answer 7

allan299 Author

Level 1

60 points

Mar 26, 2024 8:48 AM in response to Richard.Taylor

Rather than trying the things you mentioned, some of which I don't know how to do yet, I have decided to just live with those two images not being able to be used and deleted them from Photos. If it happens to other images then I'll use Apple Support to guide me through your suggestion of Restarting in Safe Mode.

Answer 8

allan299 Author

Level 1

60 points

Mar 27, 2024 8:03 AM in response to allan299

THIS IS A QUOTE FROM Gmail, where the same images that do not paste into MacMail message also do not paste into Gmail message: might it be that that issue of images not pasting into my MacMail message from my Photos app is that the image has some suspicious content that has only recently been 'tagged' by Apple through the MacMail app in the way that Gmail described they do here: -- (quote:)

How Gmail helps make images safe

Google scans images for signs of suspicious content before you receive them.

These scans make images safer because:

Senders can’t use image loading to get information about your computer or location.

Senders can’t use the image to set or read cookies in your browser.

Gmail checks the images for known harmful software.

Sometimes, senders may know whether you've opened an email that has an image. Gmail scans every message for suspicious content. If Gmail thinks a sender or message is suspicious, images aren’t shown and you’ll be asked if you want to see the images.

Answer 9

allan299 Author

Level 1

60 points

Mar 27, 2024 8:08 AM in response to Richard.Taylor

THIS IS A QUOTE FROM Gmail, where the same images that do not paste into MacMail message also do not paste into Gmail message: might it be that that issue of images not pasting into my MacMail message from my Photos app is that the image has some suspicious content that has only recently been 'tagged' by Apple through the MacMail app in the way that Gmail described they do here: -- (quote:)

How Gmail helps make images safe

Google scans images for signs of suspicious content before you receive them.

These scans make images safer because:

Senders can’t use image loading to get information about your computer or location.

Senders can’t use the image to set or read cookies in your browser.

Gmail checks the images for known harmful software.

Sometimes, senders may know whether you've opened an email that has an image. Gmail scans every message for suspicious content. If Gmail thinks a sender or message is suspicious, images aren’t shown and you’ll be asked if you want to see the images.

Answer 10

allan299 Author

Level 1

60 points

Mar 26, 2024 9:08 AM in response to allan299

I was hoping that someone might have the understanding of why some of the images saved in Photos are copying and pasting as usual and some have stopped responding as usual.

trouble at MacMail when copy&pasting images from Photo app, beginning just this week

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