Can I still purchase AppleCare for my daughter's iPhone?

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Level 1

4 points

Can I still purchase AppleCare for my daughter's iPhone?

We purchased an iPhone for my daughter 11/2023. She was having issues with the phone on 3/2024 so we went to Apple Store and they replaced it with a brand new phone. 2 Apple techs said that I could purchase AppleCare for this phone so I went home and proceeded to follow their instructions signing up in settings. Well after 2 attempts and 2 calls to Apple support Inwas told my new device is not eligible. So is it or isn’t it? I am disheartened by the conflicting information

[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Mar 26, 2024 4:52 PM

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Answer 1

Mar 26, 2024 4:55 PM in response to Irisjay

It would not be eligible for AppleCare. It would have had to be purchased on the original phone within 60 days of the purchase date. The replacement phone does not roll the clock back. Sorry.

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Answer 2

Kurtosis12

Level 9

78,064 points

Mar 26, 2024 4:58 PM in response to Irisjay

You need to purchase AppleCare+ within 60 days of purchase of the original phone.

Also it needs to be purchased before any damage or problems arise.

[Edited by Moderator]

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Can I still purchase AppleCare for my daughter's iPhone?

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