Unable to login to my old Apple ID account

Cannot log in in an old account




[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Mar 27, 2024 2:25 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2024 6:18 AM

You need to provide more information such as the exact wording of error messages. Always include those when you start a new topic here.


If you see the message below, or similar "inactive" messages:

- "Inactive" Apple ID/Account

- "Verification Failed. This Apple ID is not active."


You need to have Apple reactivate the account. Please contact official Apple Support for help with an "inactive" Apple ID. The people responding on this forum are Apple product users like yourself and cannot do anything with your account.


To reach Apple Support:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.


or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support


Note that having an "inactive" account is not the same as having a disabled account. If your account says it is "disabled", see this article --> If your Apple ID is locked or disabled - Apple Support


If it is something else then you really need to provide more information.

2 replies
Question marked as Top-ranking reply

Mar 27, 2024 6:18 AM in response to ghenadie113

You need to provide more information such as the exact wording of error messages. Always include those when you start a new topic here.


If you see the message below, or similar "inactive" messages:

- "Inactive" Apple ID/Account

- "Verification Failed. This Apple ID is not active."


You need to have Apple reactivate the account. Please contact official Apple Support for help with an "inactive" Apple ID. The people responding on this forum are Apple product users like yourself and cannot do anything with your account.


To reach Apple Support:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.


or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support


Note that having an "inactive" account is not the same as having a disabled account. If your account says it is "disabled", see this article --> If your Apple ID is locked or disabled - Apple Support


If it is something else then you really need to provide more information.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to login to my old Apple ID account

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