Problem with app Notes after update

After updating the Notes app on 19th March, it became impossible to unlock Face ID-protected notes because the app now requires a password that was not entered previously. How can I fix this issue?

Posted on Mar 27, 2024 5:51 AM

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7 replies

Mar 27, 2024 6:46 AM in response to Olga_ejik

The ONLY way to have encrypted the notes is by creating an encrypted notes password at the time you password locked them. You may not remember doing so, but it's the only way they could have been password locked. As others have suggested, you can guess as many times as you want, but until you remember the password you HAD to create to lock the notes, you will not have access to them. Apple can't help you here. The password is encrypted directly on your iPhone and there is no way to bypass it.


Passwords should always be written down somewhere when you create them for future recall. Once forgotten, it can be too late.

Mar 27, 2024 5:55 AM in response to Olga_ejik

Unlocking Notes: Managing Passwords and Transitioning Touch ID/Face ID


Unfortunately, there is no option to reset the Notes password. However, you have the option to create a new password for the new notes you wish to lock or create.


The only course of action available is to continue trying different passwords, as there is no limit to the number of attempts.



You may know that Face ID / Touch IDs cannot be transferred from one device to another. Therefore, to ensure smooth access to your imported notes on your new iPhone, it is important to link the password to the new Touch ID/Face ID feature.


During the setup of your previous device, it is likely that you created a password and enabled Touch ID/Face ID for enhanced security. Consequently, any notes created on that device would exclusively rely on Touch ID/Face ID authentication. Consequently, it is highly possible that you have forgotten the password by now.



If you set a hint for locked notes, please utilize it to aid in recalling the password. If you didn't set a hint, you can attempt various passwords that you are familiar with.



Watch the 2 GIFs below about locked Notes.


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Problem with app Notes after update

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