I just swapped phones to a 15 pro max overnight. Had to get a refund today for a purchase made with Apple Pay but the payment numbers are different. I had no choice to update the info. Will this still go back into my account or do I have to contact Apple or my bank?
The DPAN (device number) is the encrypted card number and for security reasons only the last 4 numbers are disclosed. The last 4 numbers are shown to facilitate returns and refunds. The number is unique to each device the card is added to.
When an item is returned any monies due are returned to the original payment method. This is a requirement of the payment method (Visa, MasterCard etc).
The DPAN number will be different on two different devices, even if the payment method (credit card) is the exact same card with the same number. The device is irrelevant.
The DPAN (device number) is the encrypted card number and for security reasons only the last 4 numbers are disclosed. The last 4 numbers are shown to facilitate returns and refunds. The number is unique to each device the card is added to.
When an item is returned any monies due are returned to the original payment method. This is a requirement of the payment method (Visa, MasterCard etc).
The DPAN number will be different on two different devices, even if the payment method (credit card) is the exact same card with the same number. The device is irrelevant.
I couldn’t change the refund details and add in the new device number and it wouldn’t let me add in a credit card number. It just refunded straight back to the device number that I paid with
Sorry, not enough information to offer any explanation or answer your concerns.
Why was a refund required? What is a payment number? What info needed updating? Will what go back into what account?
With an understanding of what challenges you’re facing, it’s impossible to explain or troubleshoot your issue.
Apologies I meant the device number that shows on the apple pay transaction instead of the actual credit card number
I bought something online with Apple Pay. Needed to refund it. The details it has refunded to is my old Apple Pay device number not the new phones Apple Pay device number
Thanks so much Jeff!!
You’re welcome. I hope you have a great weekend and a Happy Easter!
Apple Pay
