iPhone 13 Pro rear camera keeps freezing

My iPhone 13 Pro camera started to freeze shortly after one of the most recent updates. I tried everything suggested in other threads and eventually got a new camera. It worked for a week or so and then froze again. I updated my phone through iTunes by pressing up and down volume and on/off button and then let iTunes update my phone. It seems to help but only for a week or so and then it freezes again.


Any help would be appreciated! It is clearly a software issue but I don’t know else I can try!


thanks a lot!

iPhone 13 Pro, iOS 17

Posted on Mar 30, 2024 5:22 AM

Reply
8 replies

Jun 11, 2024 1:36 AM in response to Lozboz88

I had the same issue, also a 13 Pro.

First thought it was caused by the upgrade to ios 17.5.1.

I tried a lot of things such as restart the camera app and restarting the iPhone.

At last resetting the iPhone to initial status. Reinstall a backup of a week earlier, before this issue.

Then the camera worked fine again.

But now, after a week, the problem showed up again.

By accident I found that Norton 360 (yes I use it on all my devices) was not yet configured correctly after the reinstallation. After doing that the camera works fine again! Why?????

Apr 11, 2024 6:32 PM in response to Lozboz88

My phones camera (13 pro) has also started freezing for absolutely no reason. Which is great since I've taken excellent care of the thing and this appears to be happening to so many people it's clearly not my fault. I didn't pay this much for a device for it to not be dependable, especially since I'm continually being harassed by police officers and I really actually need the camera to function correctly while my rights are being violated. Great work.

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iPhone 13 Pro rear camera keeps freezing

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