Apple Devices on Windows 10 crashes while Syncing Music on to iPhone

I am having the same issue. I've been working successfully with Apple Music as a replacement for iTunes since the announcement several months ago that iTunes for Windows was going away. Up until several days ago, one of the things that I appreciated about Apple Music for Windows 10 was that syncing music to my iPhone/iPod was completely problem free, which was a huge improvement over iTunes, which would on random occasions get stuck mid-sync.

I have been trying for 2 days to sync about 30 GB of audio from my Apple Music Library on my Windows PC. Sometimes I get 10% of the way through, one time I got to about 80% complete, but have not been able to successfully complete my sync without Apple Devices shutting down.

I have reset the Apple Devices app on my PC. I have verified my cable and my ports. Short of wiping and reinstalling everything I'm at a loss as to how to fix this.

Does anyone have any ideas?

I am having same issue since installing "Apple Devices" which I really don't like at the moment. It TRIES to act like iTunes (never had a single issue using iTunes until Apple decided they don't want to support it anymore), but just doesn't cut it!!! I'm so sick of added "features" and other patches and upgrades. When I installed "Apple Devices" on my Windows 10 PC and then connected my iphone to the PC, it stated that I needed to upgrade my iOS to 17.4.1 (which I already had installed/upgraded previously) and I have been unable to synch my music playlist. I recently purchased an album and want to synch it to my phone for Apple Music (which I also am not pleased with - unable to browse artists/albums by starting to type their names and it usually jumps to that section - say I wanted to listen to The Police - I was able to select artists in iTunes, start typing "poli..." and it would jump to The Police.) Now I have to scroll all the way down either using my mousewheel, or the slider bars - and I have a LOT of music with band names that start way before the "P's". An annoyance, but overlookable.

What really steams my beans, is that I purchased an album specifically to put in "Apple Music" so I could listen to it in my car. NOT!!!! I think I will invest in something other than apple - MusicBee(?)

I'm on Windows 11, but it's the same story. I have about 180GB of music (18,000+ songs), and going through them 330 at a time isn't acceptable. I bought a 1 TB iPhone for the express purpose of being able to house my music library -- this needs to go above "a bunch of users griping about it" to "here's the fix" tomorrow.

wbhern,

Thanks for taking the time and trouble to elevate this issue with Apple. It's really puzzling that the Apple Devices shutdown events are so (apparently) random ... there are rare occasions when I have no problems at all with either my phone or iPod; at other times the shutdown event happens near the beginning or middle or end of the sync.

Good luck & thanks again.

Syncing music to iPhone has always been a joke (missed songs, have to reset the sync 5 times for it to catch what it needs to sync) but now the crashing has made it even worse. I know Apple's market isn't People With Their Own Libraries but it'd be nice to know the thousands I spend can at least beget me a music app that actually works.

Your not alone I am having the same issue as well if It gets passed 250 songs or 1300 songs at crashes at anytime i reset my windows pc 2 times and I know it’s the app I even wiped my iPhone as well. I have raised the issue with apple support.

Having the same issue on Windows 11 with iPhone 14 Pro Max with the latest IOS update

This was not an issue in the past as I used to sync in one shot as it is now crashing mid way in the sync, got to repeat every time to sync all the songs now

The issue with downgrading to iTunes is that the music library file with statistical data are not compatible with each other, I would like my play count / playlists to be intact

I've spent all night trying to restore my iPod Touch (yes, i know). It refused to update to 15.8.3 without a restore, and i've had to restart Apple Devices more times than I can count to finish upload the thousands of songs in my library. I did finally complete a final sync of 1900 songs without crashing. Yay.

I do have a Windows crash report from Event Viewer. Do you think anyone cares enough to look at it?

I just hopped from Android to Iphone, picked up a Iphone 16 pro with 512gb to hold all of my music on. and I'm having the same issue. It's really slowing down the process because I have to baby sit the sync. at first it was able to sync 4,000 songs but it seems to crash randomly... This includes if I choose to sync it on wifi too.

apple devices app is rubbish because iTunes you were able to import music to your iDevice with no problem. I was able import my music but it took hours because I have over 15’000 songs I persevered I was feed up with all the crashes so I used a 3rd party software.

All I can say I am not a fan of apple devices app

I'm having to do that as well, which is considerably less than ideal because although I've got quite a few playlists, I'd like to be able to have my 14,500-strong library on my iPhone without having to restart the sync a million times to do it.

Apple need to realise that a sizable proportion of iPhone users are Windows users rather than Mac, and start showing us a bit of love. In the old days I was prepared to accept that iTunes for Windows would be a bit more buggy than for Mac, but at least I was able to synchronise an entire library without the application crashing.