MacBook Pro's battery issues

Hi there!

My Macbook's battery is problems lasting (I can lose 50% percent in 3 hours while using mostly Safari and Word).

I always get this message under my battery :

I don't think that it's a material problem, my battery was replaced while on warranty by apple for a keyboard issue and now have 80 cycles and 99% health pourcentage.

I think it's more of a software issue.

Do you know what could be causing these issues?


Thanks in advance


[Re-Titled by Moderator]

MacBook Pro 13″

Posted on Mar 31, 2024 2:26 PM

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Question marked as Top-ranking reply

Posted on May 3, 2024 5:24 PM

Something is causing a high system load when you ran that second report. In fact the SSD's read speed was very slow, but the write speed was higher.....usually the speeds are reversed since writing to an SSD is usually slower although I have seen a few recent EtreCheck reports where the speeds were reversed like yours here.


Your second report does show this one aspect of One Drive as being loaded (not sure why):

    [Engagé] com.microsoft.SyncReporter.plist (Microsoft Corporation - installé 2024-04-29)
        Exécutable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter


Since you are experiencing issues with both user accounts it is most likely something system wide or perhaps a hardware issue of some sort, perhaps with an externally connected device. Make sure to disconnect all external devices in case one of them is causing a problem (or perhaps two of them together are not getting along with one another).


Try creating a new macOS user account. Log out of your main user accounts & log into the new user account. Do not log into your AppleID or iCloud and do not restore/migrate from a backup. Just test out how the laptop behaves while using this bare bones new user account. If you still have issues, then it may be some macOS system wide configuration issue....perhaps a corrupt .plist configuration file.


You have sufficient Free storage space on your internal boot drive that you can try creating a new APFS volume (give it a unique name) where you can install macOS into it right beside your main OS. Do not migrate or restore from a backup. Do not log into your AppleID or iCloud. Do not install any third party software. Make sure to test the new OS in its default configuration to see how it behaves. If you have no issues, then you can try migrating the home user folder to test how the laptop behaves, or you could just migrate just the apps from the backup/other system. You want to test things one at a time to try to see what may trigger the issue with the new clean OS installation. Just make sure to keep at least 20GB+ of Free storage space at all times for the normal operation of macOS. When you decide to delete the new APFS volume & new OS, just make sure to change the default Startup Disk System Settings to point to the OS you are going to keep, otherwise things may get a bit weird after deleting the APFS volume group. This option allows you to dual boot so that you can still use the laptop normally, but after your work is done, you can boot to the new OS for testing.


You can also try a DFU firmware Revive which resets the security enclave chip and system firmware. I doubt this will make any difference though.


You can also try running the Apple Diagnostics to see if any hardware issues are detected.


You can try running Disk Utility First Aid on the hidden Container. Within Disk Utility you may need to click "View" and select "Show All Devices" before the hidden Container appears on the left pane of Disk Utility. Even if First Aid says everything is "Ok", click "Show Details" and scroll through the report to see if any unfixed errors are listed. If there are errors, then run First Aid again until they are gone. To repair some errors, you may need to run First Aid while booted into Recovery Mode (again may need to be run several times). If the errors still remain, then erasing the disk & reinstalling macOS & restoring from a backup will be necessary.



Do you have any backups? I hope you have good backups since there are so many new ways to permanently lose access to the data stored on the internal SSD due to all the new hardware, software, and security changes.


I agree with the others that if the laptop can be connected to the power adapter, then you should use it that way. macOS now defaults to using Optimized Charging so it will exercise the battery to keep it healthy. Of course if you are not near an electrical outlet, then of course use the laptop on the battery. Keep in mind you may never get 10+ hours of battery run time. I find my Apple M-series Macs will sometimes get a lot of battery runtime, but another day it may be greatly diminished even though the laptop is running the exact same apps & performing the same tasks. Screen brightness definitely makes a huge difference in battery run time.



25 replies
Question marked as Top-ranking reply

May 3, 2024 5:24 PM in response to Chris_0607

Something is causing a high system load when you ran that second report. In fact the SSD's read speed was very slow, but the write speed was higher.....usually the speeds are reversed since writing to an SSD is usually slower although I have seen a few recent EtreCheck reports where the speeds were reversed like yours here.


Your second report does show this one aspect of One Drive as being loaded (not sure why):

    [Engagé] com.microsoft.SyncReporter.plist (Microsoft Corporation - installé 2024-04-29)
        Exécutable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter


Since you are experiencing issues with both user accounts it is most likely something system wide or perhaps a hardware issue of some sort, perhaps with an externally connected device. Make sure to disconnect all external devices in case one of them is causing a problem (or perhaps two of them together are not getting along with one another).


Try creating a new macOS user account. Log out of your main user accounts & log into the new user account. Do not log into your AppleID or iCloud and do not restore/migrate from a backup. Just test out how the laptop behaves while using this bare bones new user account. If you still have issues, then it may be some macOS system wide configuration issue....perhaps a corrupt .plist configuration file.


You have sufficient Free storage space on your internal boot drive that you can try creating a new APFS volume (give it a unique name) where you can install macOS into it right beside your main OS. Do not migrate or restore from a backup. Do not log into your AppleID or iCloud. Do not install any third party software. Make sure to test the new OS in its default configuration to see how it behaves. If you have no issues, then you can try migrating the home user folder to test how the laptop behaves, or you could just migrate just the apps from the backup/other system. You want to test things one at a time to try to see what may trigger the issue with the new clean OS installation. Just make sure to keep at least 20GB+ of Free storage space at all times for the normal operation of macOS. When you decide to delete the new APFS volume & new OS, just make sure to change the default Startup Disk System Settings to point to the OS you are going to keep, otherwise things may get a bit weird after deleting the APFS volume group. This option allows you to dual boot so that you can still use the laptop normally, but after your work is done, you can boot to the new OS for testing.


You can also try a DFU firmware Revive which resets the security enclave chip and system firmware. I doubt this will make any difference though.


You can also try running the Apple Diagnostics to see if any hardware issues are detected.


You can try running Disk Utility First Aid on the hidden Container. Within Disk Utility you may need to click "View" and select "Show All Devices" before the hidden Container appears on the left pane of Disk Utility. Even if First Aid says everything is "Ok", click "Show Details" and scroll through the report to see if any unfixed errors are listed. If there are errors, then run First Aid again until they are gone. To repair some errors, you may need to run First Aid while booted into Recovery Mode (again may need to be run several times). If the errors still remain, then erasing the disk & reinstalling macOS & restoring from a backup will be necessary.



Do you have any backups? I hope you have good backups since there are so many new ways to permanently lose access to the data stored on the internal SSD due to all the new hardware, software, and security changes.


I agree with the others that if the laptop can be connected to the power adapter, then you should use it that way. macOS now defaults to using Optimized Charging so it will exercise the battery to keep it healthy. Of course if you are not near an electrical outlet, then of course use the laptop on the battery. Keep in mind you may never get 10+ hours of battery run time. I find my Apple M-series Macs will sometimes get a lot of battery runtime, but another day it may be greatly diminished even though the laptop is running the exact same apps & performing the same tasks. Screen brightness definitely makes a huge difference in battery run time.



May 3, 2024 12:40 PM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

Non-native File Sync-ers:  Dropbox, Microsoft OneDrive, Google drive and others are in this category.

Since they were ported from that other OS environment, they IGNORE the Mac File System Event Store (that could tell them EXACTLY what folders have changed recently) and instead do a a Brute-force read of all your files, and all the files stored on their drive on the Internet. This punishes the ability to get any data (including speed test data) through their enormous and frivolous file reading and re-reading.

They are also 'on the phone' checking and re-checking the synced file stored on the internet. between constant scanning and constant Internet access, this uses a LOT of resources -- far more than Apple-native file-Syncers like iCloud. Running File-Syncers when not actually needed still consumes a lot of computer resources. You should NOT be launching these at Startup, but instead launch only when needed, and quit when Sync-ing is complete.

Battery-only Operation:
That computer is a battery-CAPABLE device. It is not optimized as a battery-operated device. (It is NOT an iPhone.)

In general, you should ALWAYS connect AC power when it is possible to do so, and only run on batteries (which could be somewhat slower) when no AC sources are at hand. Your Mac will NEVER over-charge.


Thanks for your response.

One drive is not allowed to launch at startup so I'm wondering what's causing it to launch.

On the other hand, you're saying that I should use my MacBook always plugged in, what's the point of it my Mac will still use the battery and not always be charging, would it be increasing battery life ?


May 4, 2024 3:59 AM in response to HWTech

Try creating a new macOS user account. Log out of your main user accounts & log into the new user account. Do not log into your AppleID or iCloud and do not restore/migrate from a backup. Just test out how the laptop behaves while using this bare bones new user account. If you still have issues, then it may be some macOS system wide configuration issue....perhaps a corrupt .plist configuration file.

So I just did it : here's the Etrecheck report



Mar 31, 2024 4:51 PM in response to Chris_0607

Software is very possible. Useless anti-virus software, so-called "cleaning" apps, and client-side VPNs can reduce battery runtime. So can some web sites. I can drain my Macbook Pro battery in a couple of hours by leaving the Amazon home page open in the background in Safari.


Even on regular sites like these forums, Safari always shows as using energy even though it does not drain the battery fast on these forums.


To get a better look at what is using energy, you can use Activity Monitor:


View energy consumption in Activity Monitor on Mac - Apple Support


NOTE: To get a full picture of energy users, you must change Activity Monitor's "View" menu option to "All Processes." Also, the Activity Monitor displays is dynamic, changing every few seconds. You have t watch it for about 30 seconds to see what processes really wants to "bubble to the top."

Apr 1, 2024 4:30 PM in response to Chris_0607

Nothing stands out in the report. However, it seems you may be running in a Standard user account since EtreCheck was unable to pull any log summaries. Please run EtreCheck from an admin user account to see if it will pull in those log summaries as well as seeing if it adds any other items to the rest of the report.


Barring any clues from the log summaries, the only things that I can think of are:

  • Issues with One Drive....another more knowledgeable contributor has mentioned on this forum that the third party cloud syncing services do not utilize the same API that Apple's own apps utilize, so that any file system operations have a much larger performance impact.
  • Perhaps if you are using iCloud, a lot of file syncing is taking place?
  • Perhaps an issue with an externally connected device.....disconnect all external devices in case one of them is causing a problem
  • Perhaps it is the web sites you are accessing. Some websites can have a tremendous impact on system performance which also causes the battery to drain quickly. The more tabs & windows open within a browser can also have an impact.


Maybe @Allan Jones or some other contributor will have some other ideas.


May 3, 2024 9:08 AM in response to Chris_0607

Non-native File Sync-ers:  Dropbox, Microsoft OneDrive, Google drive and others are in this category.


Since they were ported from that other OS environment, they IGNORE the Mac File System Event Store (that could tell them EXACTLY what folders have changed recently) and instead do a a Brute-force read of all your files, and all the files stored on their drive on the Internet. This punishes the ability to get any data (including speed test data) through their enormous and frivolous file reading and re-reading.


They are also 'on the phone' checking and re-checking the synced file stored on the internet. between constant scanning and constant Internet access, this uses a LOT of resources -- far more than Apple-native file-Syncers like iCloud. Running File-Syncers when not actually needed still consumes a lot of computer resources. You should NOT be launching these at Startup, but instead launch only when needed, and quit when Sync-ing is complete.


Battery-only Operation:

That computer is a battery-CAPABLE device. It is not optimized as a battery-operated device. (It is NOT an iPhone.)


In general, you should ALWAYS connect AC power when it is possible to do so, and only run on batteries (which could be somewhat slower) when no AC sources are at hand. Your Mac will NEVER over-charge.



Apr 1, 2024 12:42 AM in response to HWTech

Here's the report :

EtreCheckPro version: 6.8.4 (68040)

Report generated: 2024-04-01 09:38:31

Download EtreCheckPro from https://etrecheck.com

Runtime: 2:36

Performance: Excellent

 

Problem: Other problem

Description: 

Battery

 

Major Issues: None

 

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

 

    Configuration profiles found - This computer may have configuration profiles installed.

    Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

 

May 3, 2024 11:32 AM in response to Chris_0607

Chris_0607 wrote:

Thanks for your help and ideas

I don’t have access to my administrator user right now, but I’ll try later.

Looking forward to the expertise of @Allan Jones

Thank you, but I've learned far more from Grant and HWTech than they have ever learned from me! Both are bright stars here IMHO.


I am not seeing the usual suspects either. The only thing—and this is a long shot— that may be reducing battery runtime is OneDrive. I do not use it so can't check when or how often it runs, nor for how long at a time. If you have GB of files going there, it could be the Battery Eater (sounds Like a new Harry Potter character).


If you can get by with turning OneDrive off for testing, try that.


Do you have an external backup drive for Time Machine? I do not see a Time Machine section in the report, although I only speak French after a lot of Merlot 🥴. If you are letting OneDrive take the place of a local Time Machine backup, that raises my suspicion level quite a bit.


Allan (not as expert as Grant and HWTech)




May 3, 2024 12:35 PM in response to Allan Jones

Allan Jones wrote:


Chris_0607 wrote:

Thanks for your help and ideas

I don’t have access to my administrator user right now, but I’ll try later.

Looking forward to the expertise of @Allan Jones
Thank you, but I've learned far more from Grant and HWTech than they have ever learned from me! Both are bright stars here IMHO.

I am not seeing the usual suspects either. The only thing—and this is a long shot— that may be reducing battery runtime is OneDrive. I do not use it so can't check when or how often it runs, nor for how long at a time. If you have GB of files going there, it could be the Battery Eater (sounds Like a new Harry Potter character).

If you can get by with turning OneDrive off for testing, try that.

Do you have an external backup drive for Time Machine? I do not see a Time Machine section in the report, although I only speak French after a lot of Merlot 🥴. If you are letting OneDrive take the place of a local Time Machine backup, that raises my suspicion level quite a bit.

Allan (not as expert as Grant and HWTech)



The fun fact is that One drive is not even authorize to go through my documents. I actually never used it.

To answer your question, I don't have any Time Machine external backup drive. Sorry for the report being French I didn't pay attention.

May 3, 2024 1:42 PM in response to Chris_0607

<< I should use my MacBook always plugged in, what's the point of it my Mac will still use the battery and not always be charging, would it be increasing battery life ? >>


When you connect the power adapter, your Mac uses the power adapter as its power source. When doing especially challenging work, your Mac can freely "borrow" additional power from the battery. if doing exceptionally challenging work for a long time the battery levels COULD actually decline, but this is unusual. Typical use is that your Mac is running on the power adapter, and your battery is only actively charged when your battery needs to be charged, and not otherwise.

May 3, 2024 2:08 PM in response to Chris_0607

<< I'm wondering what's causing this issue >>


Multiple processors and controllers cooperate on keeping your MacBook Pro battery charged, and if you allow it, Optimize Battery makes it work for even better battery longevity. This is NOT something that needs your time or attention.


if you can use your Mac on the power adapter, as long as the battery is not dead, there is no issue.


About Optimized Battery Charging - Apple Support


.

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MacBook Pro's battery issues

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