How do I exit from Lost Mode on my iPhone XR?

I lost my found and marked it as a lost device on Find My. I found my phone again and stopped the lost mode however on my phone it still asks me to exit lost mode. This would be fine if my Face ID worked however for the past few weeks my Face ID has been disabled for some reason. Now I can’t exit lost mode at all, had I known it needed my Face ID to exit lost mode, I would have never enabled it. Please help, I urgently need my phone for work.


[Re-Titled by Moderator]

iPhone XR, iOS 14

Posted on Mar 31, 2024 2:41 PM

Reply
10 replies

Jul 9, 2024 8:40 AM in response to Minouche_Mensing

I saw this by connecting my phone to my laptop, entering my pin, And having deactivated loss mode on iCloud.


First, I had the same problem lost my phone, activated lost mode, it was ran over by a car, DIY repaired/replaced, enter passcode, was locked out due to lost mode, connected to laptop and enter passcode, and unlocked.


apple Genius Bar did not recommend this step how to get pass faceid lock and trained to up sell and wasn’t not helpful with diy repair and replace.


Aug 7, 2024 5:01 AM in response to padlan129

I have an iphone XR and i accidentally put it on lost mode right. I took it off of lost mode so now it no longer shows the call this number if found thingy. But now what its doing is it'll let me put my passcode in but at the top it'll say face id is not available at this time go to settings for more information then once the passcode is entered it'll then say face id is required to confirm your identity and exit lost mode with the face id button, but when you press the face id button its just stuck there since the face id is off im assuming but i never even turned it off to begin with! Ive called apple one lady suggested i reset the phone. (I dont want to do that) Yes the phone is connected to wifi. Ive tried turning lost mode off & on from my computer. Is there atleast a way i can backup the phone while its in lost mode my back up is on & i have storage. SOMEONE PLEASE HELP!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I exit from Lost Mode on my iPhone XR?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.