Hi Grant
Thanks for answering... we have been traveling the last couple days.
So, the same thing is now happening to my husbands new Mac Air laptop.
Both of us were always able to back up to our external drives while living in Lisbon for the past 3 years. We also were able to back up in February while in Spain but we both were not able to back up while in Sicily, we thought perhaps we had a weak connection but now neither of us can back up in Belgium.
The pop up box asking permission to use the external does not show up when we plug it in on either computer.
We are using the same plug adaptor and USBc adaptor that we have been using with no problems previously. We use the USBc adaptor for other devices with no issues.
Any thoughts on this? At least we both have Back Blaze but still would like that extra layer of protection.
Thanks - Julien