Face id

Since the last update my phone will ask for passcode every time and not us Face ID at all! I have reset my Face ID, I’ve turned phone off, and it will only let me choose passcode immediately. What happened to the ease of Face ID????

Posted on Apr 1, 2024 3:04 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2024 3:05 PM

Try and force restart the iPhone to see if the issue persist


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.



If the issue persists go to settings>face id and passcode. If there is a saying Face ID is disabled, this is a hardware issue and your Face ID requires hardware attention

1 reply
Question marked as Top-ranking reply

Apr 1, 2024 3:05 PM in response to Kaybee5

Try and force restart the iPhone to see if the issue persist


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.



If the issue persists go to settings>face id and passcode. If there is a saying Face ID is disabled, this is a hardware issue and your Face ID requires hardware attention

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Face id

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