I put in a new card in for my Apple Pay the card requires verification, they’re sending the code to my landline house phone for some reason. How do I change that my home phone landline doesn’t accept texts.
[Re-Titled By Moderator]
iPhone XR, iOS 17
The information you’re seeing is sent to you by your bank. Apple is not a bank and cannot verify you account. The bank uses its records to confirm you’re adding the card, and not someone else. Some banks use a third party to verify the account owner. The could be a Payment Network such as Visa, MasterCard etc. or a merchant services provider. You’ll need to work with the bank to correct the information.
I’ve provided additional information to help with the understanding of the issue you’re facing. Not sure it’ll help the bank though.
>>Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file. A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch app. For customer service or verification using an app, the issuer performs their own communication process.<<
Adding credit or debit cards to Apple Pay - Apple Support
The information you’re seeing is sent to you by your bank. Apple is not a bank and cannot verify you account. The bank uses its records to confirm you’re adding the card, and not someone else. Some banks use a third party to verify the account owner. The could be a Payment Network such as Visa, MasterCard etc. or a merchant services provider. You’ll need to work with the bank to correct the information.
I’ve provided additional information to help with the understanding of the issue you’re facing. Not sure it’ll help the bank though.
>>Adding additional verification
A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file. A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch app. For customer service or verification using an app, the issuer performs their own communication process.<<
Adding credit or debit cards to Apple Pay - Apple Support
How do I change my Apple Pay verification number?
