Why is Apple Pay on websites asking me to update contact, shipping and billing address before making the payment? Everything looks fine in the settings

on websites that allow Apple pay before making a payment it asks be to select/confirm shipping address, billing address and contact before double clicking and confirming the purchase. This has never happened before as all the details are entered correctly in the main settings (i.e. Wallet and Apple ID) and selected as default. Has anyone ever experienced this?

iPhone 14 Pro Max, iOS 17

Posted on Apr 5, 2024 8:47 AM

Top-ranking reply

Jeff Donald

Community+ 2026

Level 9

55,144 points

Posted on Jun 13, 2024 8:53 AM

OK, check these three locations please;

Each card also has an address associated with the account. Please follow this path;

iPhone > Settings > Apple ID (Your Name at top of screen) > Payment & Shipping > tap card to edit > tap Billing address > tap edit (upper right corner of screen) edit necessary changes

iPhone > Settings > Apple ID (Your Name at top of screen) > Payment & Shipping > Shipping Address (edit or delete address

iPhone > Settings > Wallet & Apple Pay > Transaction Defaults (scroll down) > Shipping Address > Edit (upper right corner of screen) > either Enter New Shipping Address, add new address or edit/delete addresses

The address Apple Pay uses is the address for you on the >>Me<< card in the Apple Contacts App on the Mac.

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22 replies

pokey b

Level 4

1,939 points

Jun 26, 2024 7:42 AM in response to Jeff Donald

Well, it's happened again. Yesterday a J Crew order would not process in Apple Pay. Kept asking me to update my address. However today a Macy's order went thru without hitch on Apple Pay. Don't know what to think(?).

Antoterzo Author

Level 1

6 points

Apr 5, 2024 9:34 AM in response to Jeff Donald

ok thanks. The odd thing is that on same websites this is not happening i.e. I find all the details pre-filled in and just need to double click to confirm payment. iOS was updated approx 2 weeks ago.

Apr 5, 2024 9:44 AM in response to Antoterzo

This sounds like the bank is asking, unless this is first use/charge since update.

Apr 8, 2024 9:28 AM in response to Robert Bellomy

If that were the case, the forum would be full of posts with people have the same issue. It seems isolated.

Is the payment method in your Apple Wallet or Apple ID Account or both?

pokey b

Level 4

1,939 points

Jun 12, 2024 12:16 PM in response to Jeff Donald

I've taken your above suggestion and filed a Performance / Bug Report explaining the issue to Apple Feedback. Just an FYI, not that I'm expecting any dialogue to come from it.

pokey b

Level 4

1,939 points

Jun 26, 2024 8:37 AM in response to Jeff Donald

I'm sure you're right. I can't imagine what else could be done from this end (other than complain to the merchant) (or just complain in general :-).

Jun 26, 2024 8:44 AM in response to pokey b

Yes, we’re in agreement. If I hear of anything, I’ll try to update the thread. 😀

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Why is Apple Pay on websites asking me to update contact, shipping and billing address before making the payment? Everything looks fine in the settings