Serial number says invalid on settlement form

You'll need to reach out to whoever the claim settlement is thru for assistance. All we can guide you to is checking the serial number with Apple at Check your device's coverage (apple.com) to make sure it's showing valid in Apple's system first.

I had the same problem. Then I remembered that I had taken my phone in for service and it had been replaced. I needed to find the original serial number. Lucky for me I still had the box as I had used it for storage.

Maybe some of you had the same happen?

I am having the exact same problem with the settlement form. Checking my device at apple.com shows no problem. It recognizes the number and knows the date purchased. Any idea what I should do next?

I wonder if this is something that will be corrected in time, since it's early yet.

I had the same problem...at first I couldn't figure out why my serial number on the box was different from the one on the phone until I saw your post. Both serial numbers numbers are showing not eligible. Apple phone support was a waste of time.

I have both a SE Second series and a Six Plus.

I have entered both serial numbers using O's and I's but also 0's and 1's. Neither is eligible according to the Canadian iPhone Power Management Class Action. I used the numbers off the boxes but haven't checked the actual phones.

I have emailed as per the Class Action page twice (April 5 and 16) and have not received a response. Surely we must be able to find out why.

WConn wrote:

I have both a SE Second series and a Six Plus.

I have entered both serial numbers using O's and I's but also 0's and 1's. Neither is eligible according to the Canadian iPhone Power Management Class Action. I used the numbers off the boxes but haven't checked the actual phones.

I have emailed as per the Class Action page twice (April 5 and 16) and have not received a response. Surely we must be able to find out why.

Did you buy a phone in Canada that was distributed by Apple Canada?

Since the class action involved Apple Canada, perhaps the scope of the settlement is implicitly limited to phones sold and purchased in Canada.

I ran into the same problem with my 6S (which I still own). I checked the serial number reported by the Settings App on the phone using Apple's website and it said purchased in November 2015 but the claims site says the device is not eligible. I then compared it to the serial number on the box, which was different. Using the serial number on the box allowed me to file a claim however.

When I check the original serial number from the box on Apple's website it says it is for a device that has been replaced. So I guess the phone's internal serial number was changed when Apple replaced the battery in my original phone? If you can track down the serial number on the box or on receipt that might be more successful than relying on what the phone software is reporting.

I'm having the same issue. I have a theory to why. I think the phones which were bought from a carrier are ineligible. Only phones which were bought from an Apple Store are eligible. Is the one that didn't get approved bought from a carrier instead?

So having exactly the same problem as others attempting to submit our legitimate claims for compensation, I just called the class action counsel office in Burnaby and spoke to the receptionist. She indicated that while the serial number may be correct, if I didn't update my iPhone 6S during 2017, it would not be eligible. That was a surprise.

I purchased it 05 JAN 2017 and have always kept my devices updated (automatically or manually). So I find it hard to believe I didn't update the software at all prior to 21 DEC 2017. I do remember suffering a slowdown in performance.

She kindly offered to email me the settlement claim so I can simply mail it in rather than attempt via the online form. I don't know if this will work but think it's worth a shot.

At this point, it's been an exercise in frustration. I'll update the forum if I can get anywhere with the manual submission.

It says it is valid but on the claim form it says it is not valid

The deadline to file was in October of 2020, you have missed this by three and a half years.

But on the form, it says September 2, 2024, is the deadline for the claim form submission.

Then I have no idea what claim form you are signing up for. The official lawsuit claim form ended long time ago.

It is called the Canadian iPhone Power Management Class Action

Ah, ok. Look at this page, there is a "contact us" link at the bottom of the page, perhaps they can help you.

https://www.smartphoneperformancesettlement.ca/